• Enhanced load times for equipment status data on the dashboard widgets. (#PC-445)
• Improved transaction table visibility for users on smaller screens. (#PC-452)

• Resolved issues with transaction action buttons. (#PC-334)
• Fixed an issue with birth date entry in the customer wizard. (#PC-448)
• Resolved a Slack webhook error, restoring expected notification functionality. (#PC-437)
• Corrected issues with pasting HTML into customer notes, allowing for accurate text formatting. (#PC-390)
• Added a scrollbar to the customer database dump report for easier navigation. (#PC-458)
• Resolved the next-day scheduled job reminder error via Twilio. (#PC-461)
• Fixed an issue with payment refunds on deleted cards. (#PC-442)
• Corrected phone number type selection in the add customer wizard. (#PC-460)
• Resolved an issue with the Option 82 Remote ID field defaulting to lowercase when editing devices.
• Addressed display issues with tags on phone numbers in ticketing, ensuring correct information visibility. (#PC-451)
• Fixed early termination fee in the BCL.

• Added a checkbox when adding a service to an existing customer to enable automatic contract re-queuing, streamlining workflow.
  • KB – Service Switching and Contract

• Fixed signature output on Contracts.

• Resolved several issues where newly created jobs would disappear from the schedule.
• Resolved an issue where editing a job that was not yet saved would send it to the workbench.
• Optimized workbench items and saving schedules to boost Schedule Live View performance.
• Resolved an issue where routes for installers would always start at the System Address.

• Resolved some issues where custom fields would not properly display inline with legacy values.

• Resolved an issue with the map defaulting to the wrong location.
• Resolved an issue where icons would not properly display in the install mobile view

• Resolved issues with the Account Class Report not properly identifying card types for new payments.

• New ability to add custom rate multipliers values.
• Game downloads is now nested under the “updates” groups.
• Updated default rate multipliers to be in line with Saisei defaults.
• Resolved issues where some rate multipliers would not properly convert before updating in Saisei.

Our Powercode v19.15.05 release follows up our latest release and has our latest Google Maps integration! 19.15.05 includes our latest stable build for Google Maps, including mapping updates and performance enhancements for Schedule Live View, Complete Map, Elevation Profile, and much more! Detailed instructions on how to enable and set up Google Maps to work with Powercode can be found our our Knowledge Base. If there are any questions regarding the new release or Google Maps, please reach out and our Customer Experience Team will be happy to help!

• Resolved undefined link statues from preventing the Complete Map from loading.
• Resolved incorrect network site icons displaying (not properly reflecting down or warning equipment).
• Replaced incorrect icon for pending network sites.
• Resolved the complete map not loading a customer account correctly from the Edit Account page.

• Removed all Points of Interest by default from the Schedule Live View map.

• Fixed an issue preventing sending an SMS if the Primary Contact was not opted in.

• Corrected a versioning issue that was preventing tasks from being added from the tasks overview page.

• Resolved a limited issue where the address would not display properly on some invoices.
• Corrected an issue in which some transactions would not properly log to the transaction log.
• Removed the refund link for transactions in some cases where it was displaying for the incorrect transaction status.

Our Powercode v19.14.20 release follows up our latest release and has our latest Google Maps integration! 19.14.20 includes our latest stable build for Google Maps, including mapping updates and performance enhancements for Schedule Live View, Complete Map, Elevation Profile, and much more! Detailed instructions on how to enable and set up Google Maps to work with Powercode can be found our our Knowledge Base. If there are any questions regarding the new release or Google Maps, please reach out and our Customer Experience Team will be happy to help!

• Resolved an issue with eWAY card addition.

• Resolved all remaining cases where job images would not properly display.

• Fixed various inconsistencies with MAC validation and error handling.

• Fixed a bug where Powercode would not properly display how long it had been since a truck moved.

• Forced cache reload on all maps and mapping features.
• Resolved a localization issue that would prevent some invoices from being generated.

Our Powercode v19.14.12 release makes our newest Google Maps release available to every existing Powercode customer! 19.14.12 includes our latest stable build for Google Maps, including mapping updates and performance enhancements for Schedule Live View, Complete Map, Elevation Profile, and much more! Detailed instructions on how to enable and set up Google Maps to work with Powercode can be found our our Knowledge Base. If there are any questions regarding the new release or Google Maps, please reach out and our Customer Experience Team will be happy to help!

Release Highlights:

• New Full Google Maps Integration
• IPPay Automatic ECheck Reconciliation and Account Updater Support
• CnMaestro v2 API Support
• Added Slowed Services to Preseem
• Established the ability to limit Equipment Status Change log items

Along with Google Maps, 19.14.12 also includes the following releases. Check them out to see everything we’ve been working on!

• 19.13.28
• 19.12.05
• 19.11.26
• 19.10.24

• Updated core configuration to automatically redirect requests from http to https.

• Resolved an issue that would disassociate some Inventory on edit when modifying a piece of Equipment.

• Re-ordered how some resources are loaded to resolve any remaining issues with the schedule not loading crashing on initial load.

• Fixed some issues with the Financial Dashboard not properly displaying in all browsers.

• Resolved an issue where signature encoding was preventing from displaying contracts properly (also fixed in 19.08.30).
• Fixed signature time from not properly displaying under Customer Files.

• Customer tags will no longer log of no changes have been made.

• Deprecated ez Phone.

Our Powercode v19.08.30 release preps the general public for our newest Google Maps upgrade. 19.14.12 includes our latest stable build for Google Maps, including mapping updates and performance enhancements for Schedule Live View, Complete Map, Elevation Profile, and much more. Detailed instructions on how to enable and set up Google Maps to work with Powercode can be found on our Knowledge Base. If there are any questions regarding the new release or Google Maps, please reach out and our Customer Experience Team will be happy to help!

• Resolved an issue where signature encoding was preventing from displaying contracts properly.
• Added the ability to agree to the latest License Agreement on Upgrade.

• Fixed validation errors that would return blank instead of displaying the correct error message.
• Updated Equipment to properly load Probe Averages after initial page load.

• Resolved an issue surrounding CreditCard payment types and the Account Class report.

• Fixed an issue where SlowAfterTriggered would not properly activate for some accounts.

• Updated which service plans are included to properly account for any SlowAfterTriggered customers with Preseem.

• Resolved miscellaneous issues with ACH processing under some specific billing configurations.
• Adjusted how we validate CVV entries through Moneris to prevent some Credit Card addition failures.
• Updated a validation check for ACH processing systems so that refunds can once again be processed for Credit Card payments (when ACH Batch processing is enabled).
• Reverted a change that would redirect to the customer’s profile when making a cash or check payment. It will now instead redirect to the same page, as originally designed.
• Updated Credit Card name processing to avoid issues adding some cards with special characters.
• Updated how we validate Authorize.net response codes to flag refunds as successful.

• Services custom fields will no longer load a blank page when attempting to view or edit them.

• Fixed a display bug that would show multiple “Close” icons when adding or editing files associated with device types.

• Packages will no longer display a “Failed” message response after successfully adding an item.

• Resolved remaining issues with double-sided PDFs for the Print Invoice report.
• Scheduling Dashboard now properly displays the Customer Name / Network Site Name under “Checked In” jobs.
• Removed data string from the Tax Matrix report.

• New Contract Redirection checks for Saisei. Customers with Pending Contracts will now be redirected to sign them through the Customer Portal when using Saisei.

• Adjusted how we record bandwidth data through the Procera API to fix some data recording inconsistencies.

• We will appropriately prevent a comment or reply from being posted of there is no content (previously we would warn, but post the reply anyway).

• Updated login records to avoid an issue where the last login entry wouldn’t save as expected.
• Users who fail to log in more than 10 times will no longer be redirected to a blank screen, and instead be told their login failed and to contact an administrator.

• Added new addParent endpoint for Equipment through the API. Takes equipmentID and parentID as parameters.
• Added new deleteParent endpoint for Equipment through the API. Takes equipmentID and parentID as parameters.

• Resolved some remaining edge-case issues where Add Customer Wizard settings were not defaulting or loading as expected when attempting to configure them.

• Resolved an issue with ACH payments attempting to process for a zero amount, and preventing subsequent payments from processing.
• Cash / check payments will now apply to the parent account if the account is a guaranteed account.
• ProPay failed payments will now always properly log in the corresponding account.
• Resolved an issue preventing ProPay from properly adding American Express cards through the Customer Portal.
• Fixed a case where Send Invoice to MailXStream button would fail to generate the appropriate invoice.
• Accounts added through the API will now properly create their associated Billing Address and link it to the Payment Account through the gateway.

• Added some enhanced data processing optimizations to greatly increase loading performance of the Customer Overview.

• Added custom tag elements to the Customer Portal login screen to allow custom styling for the login text and logo.
• Fixed prevent excess payments from triggering through the Customer Portal when the feature is disabled.

• Fixed issues where IP assignments would not retain proper values when transferring equipment.
• When unlinking customers from Inventory equipment, we will now completely unlink the customer automatically from the inventory equipment.
• Updated how we store bandwidth from different BMUs in the network to resolve edge cases where reporting would result in data usage spikes.

• Replaced remaining instances of arrow images with html entities.
• Added TicketLog Attachments when loading the TicketLog body through the API.
• Removed extra unnecessary HTML tags from TicketLog entries (specifically when loading through the API).

• Updated some core packages to tighten security surrounding PCI card processing requirements.

• Fixed a bug with the Pending ECheck Reconcoliation report from displaying as expected.
• Updated references in the Tax Matrix report to resolve issues with the name display.
• Fixed some cases where the account class report wouldn’t load the primary Billing Type for customer log entries with BankAccounts.

• Updates all Speedtests references to match with the Saisei Speedtest group.
• Reverted pushing whitelists entries to Saisei on a per-entry basis, to only push on Sync (reduces longer delays when pushing out individual update items).

• Updated authentication for MikroTiks running firmware >= 6.45.1 to properly handle new authentication changes (older firmware versions will continue to use the old authentication interface).
• Nested some name convention checks to avoid cases where naming schemes would overlap.

• Removed some upgrade dependencies that would overwrite some locale configurations.
• Resolved an instance where fresh installs (with no data) would not process properly subsequent upgrades.

• Updated address ranges to avoid a case where a BMU type mismatch would cause longer than expected load times when attempting to add or edit a new Address Range.

• Resolved a conflict with cvc validation that wouldn’t properly validate against some numbers.
• Updated eWay customer portal encryption methods to allow for customer portal card addition.
• The “Enable Automatic Payments” checkbox will now display even if you only had a CreditCard Gateway enabled.
• Updated a check with ach batch payments to resolve a case where the payment event wouldn’t trigger.

• Custom fields will no longer flag as required when not being set.
• SMS button will now display if a contact other than the primary is opted in for SMS.
• Call logs on the overview tab now sort by created date as they do in the expanded view.
• Custom fields overview tab box won’t display unless you have a field set.

• Removed validation for Service Areas to allow all remote country and province combinations to be added.