Monthly Archives: June 2017

IPpay PCI Scan Action Required

If you’re using IPpay as your payment gateway in Powercode, you will have to request an exclusion for a false positive that has popped up in their scanning engine to pass the PCI scan.  We have outlined below how to do this.

Log Into Max PCI

This will take you to your PCI Compliance Dashboard. From here, you will click on “Vulnerability Scans”.

Select Failed Vulnerability Scans

On this page, you will see a list of your Currently Running Scans, Scheduled Scans, and Completed Scans. Click on your most recent completed PCI Compliance Scan.

Select Most Recent Failed Scan

This will lead you to information of the completed PCI Scan. Then, click on your domain/IP address your Powercode instance is.

Select Your Powercode Domain/IP

You’ll be brought to a detailed list of all services tested against your Powercode instance. From here, you should search for “PsNews” on the page. Once you find it, click the plus icon to the right.

More details will expand below. Go over to the “Exception Request” tab; here is where you will contest the “PsNews index.php Multiple Parameter XSS” issue.

Search For PsNews on the Page And Click The Plus Button
Click the Exception Request Tab

Here you will select “Invalid Finding” (also known as a “false positive”). The message should be along the lines of “This software is not PsNews”. Check the agreement and compliance checkbox and submit.

Once submitted, you’ll see an “Invalid Finding Pending” message.

Select Invalid Finding, State It Is Not PsNews Software, Check The Agreement, And Submit
If Successful, You Should See An Invalid Finding Pending Page

If the PsNews issue was the only failing issue, they will update it in that same scan so you will not have to do another rescan.

If there are other issues, make sure you are on the latest version of Powercode, then do another rescan.

By |2017-06-30T16:27:10-05:002017 June 30th|News|Comments Off on IPpay PCI Scan Action Required


With the Mass Email feature, you can contact leads to push your sales, or you can update current customers with deals and knowledge about your business.

By |2017-06-23T15:55:28-05:002017 June 29th|News|Comments Off on MASS EMAIL

Release 17.06.27 [BETA]

Bug Fixes

  • Fixed multiple event logs being created for one-time charges.
  • Fixed workbench jobs creating empty event logs.
  • Fixed no monthly active service alert to properly trigger.
  • Fixed issue where associated email wouldn’t load for updated contacts.


  • Added custom fields to the customer overview tab.
  • Added urgency box to the create ticket form on the Customer Overview.
By |2017-06-27T16:40:05-05:002017 June 27th|Changelog|Comments Off on Release 17.06.27 [BETA]

Release 17.06.26 [BETA]

System Changes

  • Changed SSL Ciphers and Protocols for PCI Scans.

New Features

  • Transfer a customer balance to a guarantor. You can now transfer a customer’s balance to the guarantor account you are assigning them to.

Bug Fixes

  • Fixed validation to display on KML Export Page.
  • Fixed html entities being saved for Network Sites in KML export.
  • Fixed description on services tooltip.
  • Fixed case where custom reports would overwrite each other.
  • Fixed ability to remotely send backups to Dropbox.
  • Fixed error when trying to recreate equipment.
  • Fixed device type protocol not properly loading for network links.


  • Added export “All” to customer statuses in KML export.
  • Added a select all checkbox to select all tickets on the ticketing page.
  • Added the ability to set From Address and From Name on backups.
  • Added option to allow / disallow customers from editing their payment information through the customer portal.
  • Added option to customer portal to prevent customers from deleting their last payment method.
  • Added option to use individual address pieces in email variables.
  • Added option to show customer’s phone number on invoices.
  • Added billing notes to the customer overview page.
By |2017-06-26T16:35:58-05:002017 June 26th|Changelog|Comments Off on Release 17.06.26 [BETA]


Check out this Powercode Feature: Custom alerts are used to create banners at the top of your customer pages. This tool is commonly used to keep CSRs in the know in regards to network outages and maintenance as well as sales promotions.

By |2017-06-16T09:10:47-05:002017 June 22nd|News|Comments Off on CUSTOM ALERTS

Release 17.06.21 [STABLE]

Bug Fixes

  • Fixed issue with maps trying to generate before being loaded.
  • Fixed track your truck icon in Schedule Live View.
  • Fixed zoom and navigation on complete maps.
  • Fixed customer house showing on Complete Map and Elevation Profile Widget.
  • Fixed Elevation Profile line position marker.
  • Fixed various maps’ navigation overlay issues.
  • Fixed case where addresses would sometimes not geocode and throw an error in Schedule Live View.


  • Adds auto-formatting of MAC address on the equipment edit page.
  • Updates Scheduled Events trigger time to be more accurate.
By |2017-06-26T13:58:54-05:002017 June 21st|Changelog|Comments Off on Release 17.06.21 [STABLE]

Release 17.06.20 [STABLE]

System Changes

  • Updated Map API. You will notice very significant performance increases in complete maps, schedule live view maps, and map interactions.

Bug Fixes

  • Fixed formatting issue with Market Broadband export.
  • Fixed case where an incorrect email would sometimes show in tickets.


  • Added timestamp to service price overrides.
By |2017-06-26T13:59:02-05:002017 June 19th|Changelog|Comments Off on Release 17.06.20 [STABLE]


Take a look at our new feature: The Network KML Export Tool, which gives you the ability to export your network sites and customers into a kml file.

By |2017-06-19T14:38:10-05:002017 June 19th|News|Comments Off on NETWORK KML EXPORT
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