Monthly Archives: March 2019

//March

Release 18.12.25 [Stable]

Customer Portal

  • Amount Due on the Customer Portal now properly reflects the correct due date.
  • Removed an erroneous modification log for display ticket time.

Customer Overview

  • Minute by Minute and other usage graphs no longer have invalid hours / minutes in the filter.

Saisei

  • Resolved a crash related to Saisei Sync.
  • Resolved an issue where subnet masks were being generated incorrectly resulting in an erroneous internal range.
  • Resolved an issue logging successfully results as an error from Saisei.

MikroTik

  • Prevents MikroTik from erasing firewall rules.
  • Removed rules that were allowing some delinquent customers to pass traffic.

Billing

  • Added a system event log when modifying billing period calculation.
  • Resolved an issue that was preventing referral credits from properly being applied.
By |2019-03-12T11:20:11+00:002019 March 11th|Changelog|0 Comments

Release 19.03.11 [Beta]

Customer Portal

  • Amount Due on the Customer Portal now properly reflects the correct due date.
  • Removed an erroneous modification log for display ticket time.

Equipment

  • Resolved an issue where permissions would prevent the Edit Equipment page from being submitted.

Saisei

  • Resolved a crash related to Saisei Sync.
  • Resolved an issue where subnet masks were being generated incorrectly resulting in an erroneous internal range.
  • Resolved an issue logging successfully results as an error from Saisei.
  • Resolved issues displaying Saisei graphs as expected.

MikroTik

  • Added ‘none’ as an option for Address Ranges on multiple MikroTiks.
  • Removed MikroTik rules that were allowing delinquent customers to pass some traffic.

Backups

  • Fixed a bug that was improperly flagging full remote backups as failing.

Billing

  • Added a system event log when modifying billing period calculation.
  • Resolved an issue that was preventing referral credits from properly being applied.

System

  • Added a global handler to resolve issues with duplicate form submissions.
  • Disabled system features will no longer display in the Navigation Menu – these will have to be re-enabled and then disabled for this to take effect.
By |2019-03-12T12:56:36+00:002019 March 11th|Changelog|0 Comments

Release 18.12.24 [Stable]

Reports

  • Down equipment report will now be limited to displaying 1 result per equipment.
  • Resolved a case where form 477 addresses wouldn’t properly query the tract code.
  • Fixed a case where the form 477 report would sometimes reset some service information.

Ticketing

  • Tickets would fail to transfer if the associated account did not have an existing contact.
  • Resolved an issue where creating a ticket for a network site would lock up your browser.
  • Resolved additional issues with line spacing not displaying as expected in the ticket logs.

Customers

  • Hitting enter in customer notes will no longer submit the form when editing a customer.
  • Add Customer Wizard now has the auto-fill disabled completely.
  • Collections status customers no longer prevent you from making a payment on their account or adjusting the account balance.

Inventory

  • Inventory assigned to a customer will now automatically be set to a “Deployed” status.

Services

  • Resolved issues with services and several other forms in which they would not submit properly.

Saisei

  • Updated how we retrieve equipment to more accurately push equipment and their associated access points to Saisei.
  • We now push the application list after sync to ensure it is applied as expected.
  • Updated identified Saisei applications to mark them as dynamic.
  • We no longer recreate the speed test application on sync, and instead set it to be dynamic in Saisei.
  • We now set hosts to be ‘delinquent’ on removal from Saisei.

API

  • Other Device Types are now included in the readDeviceCategoriesAndTypes endpoint.

Network Sites

  • Various fixes to network sites files to resolve issues preventing them from being uploaded and renamed.
  • Jobs for Network Sites now display relevant network site information properly.

Billing

  • Fixed an issuew here if the Moneris gateway was non-responsive, we wouldn’t properly log a payment as failed.
  • Scheduled payments will now trigger as expected through the Moneris gateway.

Schedule Live View

  • Fixed a case where technician text would be cut off – when you hover it will now expand to display the entire name.

Ticketing

  • Resolved a case where trailing white space characters were breaking the formatting of ticket templates.
By |2019-03-12T12:57:49+00:002019 March 4th|Changelog|0 Comments

Release 19.03.04 [Beta]

This is the first set of release notes for Powercode v19 which runs on CentOS 7.  These release notes do not represent all of the changes between v18 and v19.  These release notes are for changes from v19.02.12 through v19.03.04.  We are going to start publishing release notes for each version of v19 as we start putting v19 into more and more people’s hands.  If you are currently on v18, many of the bug fixes in v19 releases are backported and you should continue to review the release notes for v18 releases of Powercode.  Publishing release notes regularly is another step in us making v19 available to everyone, we thank you for your patience.

These release notes are for the benefit of those helping us beta test v19.  v19 is still in beta and as such there are a higher volume of bug fixes.  Many items you read about in a v19 release are exclusively affecting v19.

Schedule Overrides

  • When creating a schedule override, it now automatically populates the end time to be 1 hour after the start.

Schedule Live View

  • When hovering over a technician, it will now expand to display the full technician group and name.

Equipment

  • Added missing port to links for Infrastructure equipment.
  • Resolved an issue that was preventing equipment images from being created.

Network Sites

  • Fixed several bugs preventing uploading and renaming files attached to a Network Site.
  • Fixed a bug that was causing a lock up when attempting to create a new ticket attached to a network location.

Ticketing

  • Refactored the cases in which we incorporate break tags to prevent unwanted line spacing.
  • Resolves display issues on tickets page, customer portal, and when printing tickets.
  • Fixed a bug that would not properly identify tickets opened from the Customer Portal and wouldn’t send ticket replies for them.

Ticketing

  • Added the ability to send Mass Notifications to customers with a balance, amount due, or amount past due greater than 0.

Saisei

  • Fixed a case where Saisei configurations wouldn’t save when finished.
  • Added an IP / Subnet specific whitelist to Saisei.
  • Added redirect functionality to Saisei.
  • Added the ability to use Subnets in Saisei Exclusion list.
  • Resolved an issue in which we wouldn’t always find the relevant ParentID for equipment.
  • Mark Zero as External should now save properly.
  • Fixed a bug that was assigning customers to non-existent slow plans.
  • Resolved an issue where non-existnat groups were breaking host requests.
  • Added new rate plans for delinquent and infrastructure accounts.
  • Added speed options for new delinquent and infrastructure plans.
  • Added infrastructure equipment to Saisei hosts with user and plan of “infrastructure”.
  • Hosts being removed from Saisei are now set to the “delinquent” plan instead of the default plan.
  • Increased the requirements for matching a ParentID to a piece of equipment, which should eliminate cases where ParentIDs weren’t entirely correct.
  • Make identified applications dynamic in Saisei as they will be rolled up and pushed via Saisei Application List and can be cleared out on reboots.
  • Pushes the external Saisei application list after syncing the database.
  • Added customer groups to Saisei and marks users with their Customer Group.
  • Reverted Saisei to no longer create a speed test application by default.

Customers

  • Removed a restriction for Collections accounts from making payments or account adjustments.
  • Resolved an issue where we incorrectly were loading account email preferences when manually sending out invoices.
  • Fixed a bug that was preventing customer security questions for being saved on new account addition.
  • Fixed changing the referral for a customer redirecting to the wrong page.
  • Validation now will properly increment bad passes.
  • Add Customer Wizard will no longer auto-fill Customer or Address information.

Customer Portal

  • Added global redirect messages for Delinquent Accounts or Pending Contract accounts.
  • Global redirect messages can be turned on/off from the Customer Portal settings.
  • Resolved an error when attempting to load some contracts in the Customer Portal.
  • Customer Portal logos and files should now resolve their paths properly.
  • Added config option to define the email address that support emails are sent to.
  • Sends contact’s first and last name as the FROM name in the email.
  • Shows/hides ticket and email fields as required on customer portal config page.
  • Fixes text displayed in the browser if no system email is defined.
  • Displays proper text in sidebar depending on support contact preference.
  • Removes Powercode and ticket verbiage from email subject.
  • Added the ability to prevent excess payments by a percentage amount.

Inventory

  • Check for duplicated serials no longer validates against deleted equipment.

VoIP

  • Fixed issues where whitespace would prevent properly importing voip rates into Powercode.

Form 477

  • Updated the way we query census tracts to resolve an issue properly updating them in Powerocde.

Moneris

  • Updated the status we check for Moneris payments to handle gateway connection failures.

Emails

  • New ability to send out emails in Batches when using the Outbound Email server setting – X amount of emails per X seconds.
  • Job emails for Network Sites will now properly include network site information.

API

  • Loading device categories and types now includes DeviceTypes of ‘Other’.

Reports

  • Resolved issues preventing the Ticket Transfers and Down Equipment reports from being loaded if a customer didn’t have a Primary Contact.

Billing

  • Fixed a bug that wasn’t allowing scheduled payments to process as expected.
  • Resolved an issue with php modules that would improperly affect some output comparisons.
  • Reverted an upgrade to our PDF generator that was causing massive memory leak issues.
  • Fixed timestamps for bounced checks / credit card refunds from being incorrect.

System

  • Increased client_max_body_size to resolve issues with large form submissions.
  • File uploads / downloads no longer point to a non-existent directory.
  • Port :81 wasn’t properly referencing system SSL settings.
  • Fixed a bug that was pointing widget screenshots to the incorrect directory.
  • Fixed a bug on upgrade that was setting the server hostname to an empty string.
  • Resolved an issue in which forms wouldn’t submit their associated action as expected.
By |2019-03-12T12:56:07+00:002019 March 4th|Changelog|0 Comments