• Down equipment report will now be limited to displaying 1 result per equipment.
• Resolved a case where form 477 addresses wouldn’t properly query the tract code.
• Fixed a case where the form 477 report would sometimes reset some service information.

• Tickets would fail to transfer if the associated account did not have an existing contact.
• Resolved an issue where creating a ticket for a network site would lock up your browser.
• Resolved additional issues with line spacing not displaying as expected in the ticket logs.

• Hitting enter in customer notes will no longer submit the form when editing a customer.
• Add Customer Wizard now has the auto-fill disabled completely.
• Collections status customers no longer prevent you from making a payment on their account or adjusting the account balance.

• Inventory assigned to a customer will now automatically be set to a “Deployed” status.

• Resolved issues with services and several other forms in which they would not submit properly.

• Updated how we retrieve equipment to more accurately push equipment and their associated access points to Saisei.
• We now push the application list after sync to ensure it is applied as expected.
• Updated identified Saisei applications to mark them as dynamic.
• We no longer recreate the speed test application on sync, and instead set it to be dynamic in Saisei.
• We now set hosts to be ‘delinquent’ on removal from Saisei.

• Other Device Types are now included in the readDeviceCategoriesAndTypes endpoint.

• Various fixes to network sites files to resolve issues preventing them from being uploaded and renamed.
• Jobs for Network Sites now display relevant network site information properly.

• Fixed an issuew here if the Moneris gateway was non-responsive, we wouldn’t properly log a payment as failed.
• Scheduled payments will now trigger as expected through the Moneris gateway.

• Fixed a case where technician text would be cut off – when you hover it will now expand to display the entire name.

• Resolved a case where trailing white space characters were breaking the formatting of ticket templates.

• Down equipment list now attempts to pull a secondary address if the primary isn’t available.
• Customer Status Lists now link both the customer name as well as ID to the customer account.
• Excluded services no longer generate with the rest in the 477 report.
• The account subclass report now properly classifies payments or tax credits.
• Removed default date in the account subclass report.
• Fixed a case in which deleted services would not be included in the account subclass report.

• Sets host application limit to match user limit.  This helps with missing application history on the user.
• Added host exclusion list to Saisei.  This allows you to define a list of IP addresses that you are manually managing within the STM itself.

• Added the ability to prevent Powercode from writing MikroTik firewall rules.  This allows you to write your own firewall rules using the Powercode generated address lists.
• Generates PCQs for slowed plans if applicable.

• Added the ability to require Date of Birth in the Add Customer Wizard.
• Customer alerts no longer become deactivated when they are edited.
• Customer alerts now show which tags they have associated with them.
• Customer alerts now update upon customer edit.

• Allow Auto/Manual now properly restricts or allows customers from switching payment type in the Customer Portal.

• Resolved a problem with the duplicate serial check that was checking deleted equipment and triggering a false-positive.

• Resolved an issue that would not link a ticket email to the appropriate customer.
• Escalating a call log to a ticket is now only available if you have ticketing enabled.

• Fixed a caching bug that was preventing send out emails or mass notifications.

• We now prevent Customers from deleting their ACH/ECheck Accounts before a payment was processed, which would result in a failed payment.

• Updated the link to the ACH report so it will no display as not found.
• Resolved an issue with the Address Range report that was excluding results for customer accounts with the same name.
• Status exports will now export the entirety of the matching customer list.

• Updating one VoIP service was updating certain settings for all of them, they will now only update the specific service being updated.

• We no longer allow Bad BMUs or unreachable Slaves to prevent us from probing for AutoParentChild relationships.
• AutoParentChild no longer spends a very large amount of time trying unsuccessfully to find the parent for a single device.

• One-time services added during account creation now round their display cost as expected.

• You can remove all Taxes from a service again.

• Added a Powercode specific speedtest application to account for how speedtests are identified in STM 7.3.

• Resolved an issue that would result in empty tickets from Powercode-generated emails.

This release is made available on January 28, 2019.  Our versioning scheme is being deviated from for the time being, which is why this release is versioned 18.12.21.  We are doing this in preparation of our CentOS 7 releases of Powercode which will make a clean start for version with 19.x.x.  We apologize for any confusion.

Additionally, after this update, it is recommended that you resync any Saisei devices you have in Powercode.

• Resolved an issue that was preventing proper propagation of customer status updates from reaching the BMU.

• Resolved an issue that would prevent customers with existing echeck or creditcard accounts from making a payment after bank or creditcard addition was disabled.
• Fixed a case in which customers would not be able to update their state to one from another supported country.

• Disabled the send button once activated so you don’t send multiple mass notifications.

• Customer Status Lists no longer export empty files and will now properly export the entire list as expected.
• Reports now support a much larger threshold for PDF exports.

PLEASE NOTE: This version of Powercode was released on 19.01.24.

• Resolved an issue that was preventing information from being forwarded to Saisei Slaves, and would kick them into an Out of Sync status.
• Address ranges on non-saisei BMUs should now be marked as Internal properly.
• Ookla now identifies properly as a speedtest.
• Added the option to set Internal Ranges as “Don’t Care” in Saisei.

• Resolved an issue that could result in errors preventing the Procera from syncing as expected.

• Implemented OpenAccess and WhiteList.

• Resolved an issue where One Time Credits being added to a Customer Account as a Scheduled Event would add the taxes as Debits.

• Automatically switching Expired CreditCards to Manual Pay will work as expected again as well as now switching over any cards that were previously expired that hadn’t changed.
• Resolved an issue in which for the general draft format type ‘ACH’ batches wouldn’t include the bank routing number on creation.

• Patching should work again as expected, and if it doesn’t will provide a more descriptive reason as to why.

• Added CVV field to the CreditCard form in the Add Customer Wizard.
• Editing a Customer Account now properly loads their ExternalAccountID.
• Changing a customer’s status on their account will no longer improperly log that it was because they had made a payment.

• No longer stacks jobs if it is still processing them (would cause end of the line jobs to never process).
• Now properly handles failed jobs instead of getting stuck on them.
• Will now prioritize APs first.

• Hitting Enter will now properly submit the Equipment form instead of triggering the Cancel action.
• Transferring equipment will now log the transfer properly on the account you are transferring to.

• Should no longer save empty spaces at the end of lines as a question mark.

• Fixed a bug that would prevent you from removing a Contact from a Network Site.

• Equipment form will load pending sites in the select of available network sites.
• Fixes network location not being set initially when adding equipment to one.

• Contact Language preference will no longer default to None, and will default to the System Default.

• Updated Background to have a default value of “.1”.
• Enabled “Other” policy by default when adding a new service.
• Ensures default up/down rate will be set even if not saved properly in Powercode.
• Updated default policies to be set to the appropriate values.
• Updated the way we check for parents to ensure equipment has the correct ParentID in Saisei if possible.

• Updated the way subnets are saved to avoid an issue where MikroTik was not handling them in an appropriate way.
• Resolved an issue where Slave BMUs would sometimes be kicked out of sync unnecessarily.
• Added some adjustments to correctly order MikroTik filter rules.

• Resolved an issue that was affecting a system fatal error when attempting to connect to outside servers.

• Resolved an issue that was preventing mass notifications from sending when using sms as the notification type.
• Both email and sms input boxes will no longer be hidden when selecting “Both” as the notification type.

• Resolved an issue with BaiCells where adding a Package would not update services properly.

• Call Logs will no longer display out of order in the overview list.
• Changes to a Customer Account will now always log changes properly – they were sometimes failing previously due to the nature of the change.

• Resolved an issue that would prevent any column except for CustomerID from being filterable in Customer Status lists.

• Re-added all default policies to Saisei.

• Equipment will be added to the queue even if it doesn’t have an interface which was causing a disruption with Queues.
• Resolved an issue that was causing remote subnets not to load as expected.
• We now only add Infrastructure to the MikroTik if it is tied to a BMU.

• Fixed an issue that wasn’t grouping customers properly for determining which customers should receive a notification.

• Overage charge amounts in GB will now properly be converted.

• Added address to the Equipment by Status report.

• Delinquent customer emails now properly use the Customer Name and not the name of an individual contact.

• Fix for empty or non-existent serial numbers incorrectly triggering validation.

• Resolved an issue where mirrored BMUs would not always pull the correct master BMU to send probes to.

Billing

• Added a new CVV input field for Credit Card capture. This includes a reworked Moneris integration, which opens up support for CVV Codes as well as added support for logging responses from the Moneris gateway.

For Moneris users: It is important that you do not update until you have found your API key and are able to quickly switch it out in Powercode after successfully updating to this version. This gateway will no logner use Moneris’ DirectPost integration, but their API Integration – as such you will need update your API Token. Once logged into your Moneris Merchant Resource Center, navigate to Admin > Store Settings. Copy your API Token into Powercode’s Config > Billing & Payments > Payment Gateway.

Equipment

• Port now defaults to 80 if none is set.
• Resolved several indexing issues that were resulting in longer than expected load times for Equipment.
• You can no longer attempt to transfer Equipment to a non-existent customer.
• Some backhaul fields were not displaying as expected and should now appear properly.
• Several adjustments to the equipment form to resolve issues with inputs not updating properly or saving as expected.
• Device configuration files were showing duplicate results, they should now only show one.

Network

• Address Ranges no longer default to CG-Nat being checked by default.
• End address range IPs will now validate properly.

Saisei

• Several Saisei graphs that were not loading previously will now load as expected.
• CustomerID and Customer Profile links have been re-added to the Customer Status Reports.
• Resolved an issue with the Customer Elevation Profile where slower computers and browsers were not keeping up with execution. We added a delay of 500ms to all but guarantee this not happening again.
• Saisei license information will now display in a popup instead of in the table.
• We now add the entire parent/child tree into Saisei so long as only a single parent exists for a device.
• Fixed a case where slow plans were not being applied properly.
• Address Ranges are now marked as Internal Fibs in Saisei and removed user-specified Internals.
• Fixed a bug that was preventing Access Point information from being synced to the Saisei.
• Modified some calculations to properly reflect flow data rates for Saisei graphs.
• During sync, Powercode will now properly determine if a Partition has been disabled, and removes it from the rate plan if so.
• You can no longer unselect the “Other” partition.
• Any Equipment parents will now be added into Saisei as APs.
• Added all Customer Portal Saisei graphs to the Customer Overview.

Customer Overview

• Jobs will sort by their StartTime properly – previously, the days would be out of order.
• IP Addresses on the Inventory tab of the Customer Overview now append the related port.
• Balances that are transferred on guarantor addition now properly retain TaxZone information.
• Correct an incorrect link reference in the Invoice Preferences page.
• Renaming a file no longer renames unrelated files with the same name.

Mass Notification

• ‘Both’ option for Mass Notification now correctly selects the amount of customers to send the notification to.

Elevation Profile

• Modified several instances where the elevation profile was loaded to ensure it isn’t being loaded prematurely.
• Pending Network Sites will now show with a yellow icon, to differentiate between normal network sites.

Contact

• Address State will now default to the Customer’s default State, instead of the first in an Alphabetical list.

Moneris

• Modifying Credit Card information no longer loads empty data.
• Updated how payment information was being sent to Moneris to avoid a potential conflict.
• Single payments will now always log the payment result properly into Powercode.

Services

• Services list should now filter correctly between selectable and unselectable.
• An issue preventing services from being edited has been resolved.
• Services list can be sorted by Status again.
• Services list will display only selectable services by default again.
• Rate Multiplier labels have been corrected to reflect their potential values.

Payments

• Columns are now aligned properly with their services on the Payment page.
• Polished the Payments page and removed animations to avoid breaks in the Payment Submission workflow.

Ticketing

• You can now unset a Parent Ticket by changing it to “None”.
• Added some formatting variables to resolve issues with double spacing and extraordinarily long spacing in ticket paragraphs.

API

• Resolved an issue where tickets wouldn’t properly update via the API.
• Resolved an issue where Customers wouldn’t be created consistently through the API.
• Added the ability to set SourceIP for an API Key to ‘0.0.0.0’ to allow any IP to make requests using that API Key.
• Creating a customer through the API will now correctly kick off the New Customer Creation WebHook.
• Updating a Customer through the API will no longer wipe out Phone information.

System

• Services and Customer Status Lists now load dynamically resulting in substantial performance gains.
• Changed how we load available patches to avoid loading incompatible patches.
• We now flag all cookies created by Powercode as Secure to keep up with new PCI scan items.
• Upgrades will no longer show patch versions that are incompatible with the current Powercode version.

Customer Portal

• Data usage now labels properly as MB, and formats the tooltip to represent MB.
• Resolved an issue where disabling customer’s ability to delete their last payment method also unintentionally affected customer permissions.

CnMaestro

• Increased mobile compatibility of CnMaestro pages.

Emails

• Customer individual system emails now properly set the “From” address as the correct system email.
• Resolved an issue with multi brand emails that would prevent customers from properly receiving preference emails.

VoIP

• Fixed a typo with VOIP Services that represented Long Distance rates as Local.

Inventory

• Added validation to prevent duplicate serial numbers from being added.

TowerCoverage

• Updated TowerCoverage export to properly reflect changes made on their Imports.

Probing

• A case where SNMP probes would return unknown results no longer result in a bad status for the associated Equipment.
• Probing now properly queries which Mirrored or Slave BMUs to use. Previously, some BMU configurations would fail to send probes out at all.

Baicells

• We now strip non numeric characters from phone numbers before sending them to BOSS to avoid odd behavior.

Accounts

• Fixed a validation issue that would result in multiple accounts being created accidentally.
• When managing service areas, we were being too strict on validation which resulted in some states not being able to be created if they were new to your system.

Scheduled Events

• When creating a service related event, we now show you the ‘ISP Description’ field as well so you know which service you are selecting if you have multiple that share the same main name.

Network Sites

• Network sites can now be set to Pending, which will display as yellow cone icons with their status in the Elevation Profile.
• Disabled network sites will no longer display on the Elevation Profile.

MikroTik

• MikroTik will now properly save Relay Address settings.
• Resolved an issue that was preventing update information from pushing to the MikroTik.
• SlowAfterTriggered will now correctly effect the its corresponding MikroTik queue.

Search

• You can now search by ExternalAccountID in the Search Bar.

WebHooks

• Webhooks containing customer information now include the ExternalAccountID.