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Start Using Custom Customer Alerts

We’ve added a new way to better communicate with your team! Starting in Stable release 18.02.16 custom alerts can be displayed in the color of your choosing at the top of a customers page based on any number of criteria as seen here.

There are countless reasons and ways to use these alerts. In our example above, we’re running a promotion offering five dollars off for the next three months for everyone who is on the Residential Freedom 450 plan who upgrades their service. We want to remind our first line employees of this so they can try to up-sell every eligible customer. Additionally, not all of our pop sites can support the higher speed services so we only want this to display for the customers who can actually receive this service. Luckily the custom alerts criteria supports this as shown below.

Additionally, the custom alerts can be stacked if a customer meets the active alert’s criteria. The customer below is eligible for the promotion but is also down at the moment and won’t have power back to their network site until tomorrow. So anyone who opens that account can see right away not to spend any time troubleshooting as it’s a known issue.

To take advantage of the Custom Customer Alerts from the “Accounts” tab select “Custom Customer Alerts” to get to the page below. Click on “Add New” and create your alert. Please reach out to our support department with any questions!

By |2018-04-19T16:25:34-05:002018 April 19th|News|Comments Off on Start Using Custom Customer Alerts

NEW Customer Portal is here!

Our completely rebuilt customer portal is here! With it’s sleek new look, your choice of theme color and fully custom CSS field your customers are sure to be impressed. They can also update most of their account info directly from the portal and even upload attachments when they create or reply to a ticket. Now, all of this can be done from their phones or tablets as the entire portal is mobile friendly from bill paying to usage graphs. On the “Customer Portal Settings” page you have more control than ever to make sure you’re only allowing the functions and behaviors that you want.

New Customer Portal with pink theme color.

In addition to our desire to provide these features to your customers enhancing their experience with their ISP, this rebuild also opens the doors for exciting new possibilities. This is just the beginning of what we imagine the portal to be in the near future. If you have any ideas for functions you would like to see in the portal, please submit them to us via the feedback forum through the “Help” menu from your Powercode software.

Some more extreme custom elements using the Custom CSS box.
A more standard application of our Custom CSS ability.

To use the new portal, you’ll need to first upgrade to Stable release 18.03.21. Follow the video below or from “Config” tab, under “System Configuration” select “System” and change the “Powercode Release Type” to “Beta” and “Powercode Customer Portal” to “New”. Then from the main page widget upgrade to Beta 18.04.04 and the new Customer Portal is yours!

By |2018-04-12T14:27:18-05:002018 April 11th|News|1 Comment

Powercode 18.04.04 Release [Beta]

New Features

  • NEW Customer Portal. Our revamped Customer Portal comes with bugfixes and many new features, including:
    • Restyled new and sleek for a modern web. Fully responsive for easy customer access.
    • Ability to add Ticket Attachments through the Customer Portal Ticketing system.
    • Custom Styling – the ability to add Custom CSS styling to the customer portal.
    • Ability to fully modify contact information via the Customer Portal.
    • Guaranteed Account Usage Graphs added to the the portal.
    • Reorganized Customer Portal Configuration page. Easily enable or disable what you want your customers to see!
  • Service Areas – you can now specify which service areas you cover. Configure > System > Service Areas to now add which States / Countries you cover without having to see them all! Also allows support for international customers.
  • Saisei BMU Integration – you can now integrate your Saisei BMU with Powercode.

Bug Fixes

  • Added missing permissions to ticketing reports and the scheduling dashboard.
  • Fixed wrapping of mass notification in Edge.
  • Updated contact breadcrumb view to point to the Customer Account rather than the Primary Contact.
  • Fixed adding a service dropdown from wrapping outside of container.
  • Fixed styling of lists in modals.
  • Fixed call records showing up if the customer is guarantored.
  • Updated guarantor submission to work properly in Safari.
  • Fixed some Email variables not being replaced properly.
  • System totals widget now properly checks for permissions.
  • Fixed an issue where you couldn’t add more than 1 monthly service as a Scheduled Event.
  • Custom Reports now show Ticket blank spaces correctly.
  • Fixed an error being thrown when checking for SurgeMail email server status.
  • Customers with custom statuses now activate properly.
  • Scheduled Job reminder now checks the configuration correctly before being triggered.
  • Fixed customer tags group selection on Mass SMS from causing them to fail.
  • Changed quantity validation for one-time charges to properly validate numbers less than 1.
  • Fixed an issue where changing the system header would check for an unrelated permission.
  • Portal password resets will no longer fail to submit due to an incorrect security token.
  • Updated duplex color option to push correct value to MailXStream.
  • Fixed an issue where jobs with large amounts of completion fields would fail to complete.
  • Saving contacts on mobile no longer removes their customer portal access.

Miscellaneous

  • Added Auto Activation requires full payment config check to customer portal payments.
  • Added source code editor into Powercode.
  • Added job notes to completion data on the Customer Overview.
  • Added WebHook for Twilio replies.
  • Added port to associated equipment on the Network Site Overview.
  • Added ACH option to set the effective date for ACH Batch Exports.
  • Added ability to set the CustomerID of a New Account when adding through the API, given the ID is not already taken.
  • Added ability to delete a contact while editing a contact.
  • Added id, up speed, down speed to the services tab on the Customer Overview.
  • Added up speed, down speed to the services list.
  • Added the ability to perform actions on mirrored BMU address ranges.
  • Added device type to equipment tables on the Overview and Equipment tab.
  • Editing Delinquency Shut Off Days now records to the System Event Log.
  • Individual Network Site overview now matches equipment details.
  • Reverted Bank Name label to Name to avoid confusion.
  • Removed unused dhcp dns3 input field.
  • Send Email text editor bar no longer wraps.
  • Submit button made default action for all Powercode forms.
  • Updated various forms to ensure Submit/Save is default action.
  • Updated default days for multi-day schedule to be the next 8 calendar days.
By |2018-04-11T09:40:58-05:002018 April 4th|Changelog|Comments Off on Powercode 18.04.04 Release [Beta]

Easter Friday Phone Support

Powercode will be closing early on Friday, March 30, 2018 to host a company event for the afternoon.  We will close at 12PM (Noon) CST for the day.  If you have a business impacting outage, please call in and proceed to engage our on-call services.  Please leave a detailed message and we’ll get back to you as soon as possible.

By |2018-03-30T11:37:28-05:002018 March 30th|News|Comments Off on Easter Friday Phone Support

Powercode 18.03.01 Release [Stable]

Bug Fixes

  • Fixed an issue that could prevent saving prorated services.
  • Removed unused inserts on Customer Overview and fixed an index issue causing slowdown.
  • Fixed several issues with MikroTik failing to synchronize customer data.
  • Trending financial data will record correctly again.
  • Fixed a case where 0 grace days would not automatically trigger delinqunecy.
  • Fixed several issues with mirrored MikroTiks that were preventing bandwidth recording and causing issues with relay addreses.
  • Fixed a Procera v17 issue that sometimes caused a shaping rule to be applied to every customer.
  • Manual CDR imports no longer have an unknown delimiter.
  • Fixed emails attempting to send with missing information.

Miscellaneous

  • Call Log Other Contact verbage changed to “Add New Contact”.
  • Added validation to call logs to prevent empty logs or contacts from being created.
  • Sending emails to a customer now redirects you back to the customer overview after being sent.
  • Enabled Total Limit on MikroTik.
By |2018-03-01T16:20:53-06:002018 March 1st|Changelog|Comments Off on Powercode 18.03.01 Release [Stable]

Powercode 18.02.16 Release [Stable]

This stable release is the first stable release since 18.01.11. Some of the highlights include:

  • 4 New Webhooks.
  • New SMS Schedule Job Reminder Notifications.
  • Customer-specific System and Template Emails were added so you can now send System Emails to an individual customer, as well as select templates from which to draft individual customer emails.
  • MailXStream Double-Sided Printing and customizable margin sizes have been added.
  • You can now create Custom Alerts on a per-customer basis.
  • Created Customer Tags to help identify and tag customers!
  • Added a range of options to better control who, what, and where customers can make payments.
  • New Ticket feature to allow you to set up ticket parent / child relationships.
  • Ticket Email History option has been added, which allows you to append the ticket history to emails.
  • Lots of love has been added to MikroTik.
  • Various bugfixes and enhancements to make the Powercode experience better!

Be sure to check out everything that’s been added! In addition to these couple changes:

Bugfixes

  • Fixed display issue causing overlap when printing tickets.
  • Removed legacy icons that were floating on-screen for elevation profile maps.
  • Fixed an issue where customers failed to complete the archive process.

Miscellaneous

  • Added difference between line of sight and elevation in the Elevation Profile.
  • Changed default MikroTik queue to Red.
By |2018-02-16T13:36:38-06:002018 February 16th|Changelog|Comments Off on Powercode 18.02.16 Release [Stable]

Powercode 18.02.12 Release [Beta]

Bug Fixes

  • Fixed an issue preventing bandwidth usage emails from going out.
  • Equipment custom fields now load their selected value by default on edit.
  • Inventory CSV exports will no longer try to open as .sylk files.
  • Fixed an issue causing 999 to display as a customer’s grace period.
  • Fixed an issue causing the Customer Overview to stall on load.

Miscellaneous

  • Added ticket priority default value to Ticket Settings.
  • Added Fax as a phone type.
  • Added the option to set a custom delimiter for Bank Imports, Cdr Imports.
  • Renamed Tax Header on invoices to Taxes Surcharges and Fees.

MikroTik Specific Changes:

  • Can set queue types for upload, download and total – available in “Edit BMU Details”.
  • Queues are now customer based, with all customer equipment in one queue element.
  • Default queue type has been changed from “default-small” to “default”.
  • MikroTik interface has been changed from an text input to a drop-down specific to each MikroTik.
  • Interface is no longer required for non-DHCP address ranges and has been moved back in to DHCP options.
  • MikroTik Interface will no longer appear unless address range is on or mirrored to a MikroTik.
  • If an interface is required but not found, elements that require that interface will be skipped over instead of halting synchronize.
  • Information is no longer pushed to the MikroTik if nothing has changed.
By |2018-02-15T13:11:52-06:002018 February 12th|Changelog|1 Comment
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