Posts – Page 12 – Powercode

Equipment

Several adjustments to the equipment form to resolve issues with inputs not updating properly or saving as expected.
Device configuration files were showing duplicate results, they should now only show one.

Saisei

Modified some calculations to properly reflect flow data rates for Saisei graphs.
During sync, Powercode will now properly determine if a Partition has been disabled, and removes it from the rate plan if so.
You can no longer unselect the “Other” partition.
Any Equipment parents will now be added into Saisei as APs.
Added all Customer Portal Saisei graphs to the Customer Overview.

Customer Portal

Resolved an issue where disabling customer’s ability to delete their last payment method also unintentionally affected customer permissions.

MikroTik

SlowAfterTriggered will now correctly effect the its corresponding MikroTik queue.

Search

You can now search by ExternalAccountID in the Search Bar.

Elevation Profile

Disabled network sites will now show in the Elevation Profile and will be tagged ‘DISABLED’.

By Hayden Schuch|2018-09-27T15:58:54-05:002018 September 26th|Changelog|Comments Off

Unimus

Fixed an issue preventing you from unselecting items.

Upgrade

Patches for versions less than current will now update properly.
Upgrade from time adds the correct amount of time when changing the upgrade schedule.

Saisei

APs should now update in Saisei as expected.
Saving Saisei policy updates now saves a percentage value of matching policies for greater consistency.

Equipment

Added Cidr and the Net Mask to a Customer’s Inventory Tab information.
Removed extra spaces from subnet text area.

BaiCells

Instead of deleting a BaiCells customer on status change, we now properly update BOSS to deactivate the customer account.

By Hayden Schuch|2018-09-27T15:59:18-05:002018 September 24th|Changelog|Comments Off

Unimus

New Unimus Integration.

Upgrades

New Powercode Patching system. Within Powercode on the Upgrade page, you can now install Patches that have been deployed by Powercode. New patches will appear once they become available, and will be able to be applied to your Powercode system with the click of a button.
- With this feature, you will no longer have to wait for a release or even have to perform a full upgrade to your system just to get minor bugs fixed. As soon as we fix and verify internally, they will become available to you.
New Powercode Upgrade page. The redesigned upgrade page now allows you to load current and most recent patch notes directly on the Upgrade page. In addition, you can now Reschedule and Cancel an upgrade that has been scheduled – allowing you maximum flexibility on when your upgrade occurs

IPv6

Initial deployment and support of IPv6 for MikroTik within Powercode. Documentation will be released shortly.
New Equipment Form for tracking and handling IPv6.

Saisei

We explicitly tell Saisei hosts are NOT dynamic to make sure the STM doesn’t forget which customer the host is assigned to after a period of time.
Updated application signatures and lists. Including much better handling of Microsoft updates.
Created a ‘game-downloads’ application group and moved relevant applications into this group to separate game play vs game downloads.
Application lists will now be pulled directly from powercode.com, to ensure it is always up to date.
Saisei BMUs should no longer unintentionally kick into an Out of Sync status.
Powercode will now tell Saisei 10gb as the limit for infrastructure if nothing is specified. This allows us to get analytics, without affecting rate shaping.
Changed sequence numbers on Saisei to update during sync.
Customer Portal Application Rate graphs now refresh every 5 seconds automatically.
Resolved an issue with conflicting Saisei partitions.
A fringe case where some Saisei settings would not save has been resolved.

MikroTik

MikroTik ‘burst in’ speeds were being confused with max speeds, this has been corrected.
PCQ no longer attempts to set the rate to 0 incorrectly.
Removed Equipment marked as ‘Not Limited’ from all queues and redirects.
MikroTik interfaces for mirrored BMUs will now save properly.
IPv6 information will no longer be lost when deleting an Address Range with MikroTik.
Added the ability to set a custom total queue when PCQ is selected.
Non-service APs can now have leases.
You can now select total-queue for PCQ.

Customer Portal

One time overage charges will now display properly in the Customer Portal.
Payments in the portal will no longer in some cases show an inaccurate amount of $0 on the success page.
Equipment probes can be enabled through the Customer Portal configuration, and viewed directly on the Customer Portal. Allowing you to share this to your end user.
Multiple customer portal graphs for Saisei have been improved.
New Default Login page allows you to configure which page you want customers to be redirect to when they log in.
Some Saisei-specific graphs weren’t matched correctly with their Customer Portal configuration settings, we’ve re-matched them to activate properly.
An issue where you were unable to edit Contact’s addresses has been resolved.
Credit card automatic payment status now shows on the Customer Portal and is no longer affected by unrelated configuration options.

Customers

Added a configuration option to enable or disable the telephone link attached to a Customer’s phone number.
Updating a customer’s invoice preference will properly log to the Customer Event Log again.
Added the ability to create and require security questions to be answered when creating a customer account.
When sending an email to an individual customer, the “From” address will now pull from the appropriate Multi Brand Company.
Customer Group has been added as a configurable required field to the Add Customer Wizard.
Sending mass notifications now properly loads customers by IP Range. It was previously indicating an incorrect number of recipients.
Customer status changes now properly trigger the internal email alert.
Download links for files should work correctly now in various versions of different browsers.

Services

The groups tab is no longer persistently hidden when adding new services.
Updated services custom fields to fix some display issues.
Firefox CSV exports will now export with the correct name and extension type. No more ‘bin’ file downloads.
Unselectable services will no longer show up when applying a one-time service or charge.

Equipment

Updated the way we handle probe responses to resolve issues with Equipment Monitor graphs not displaying correctly.
Resolved a problem in which the IMSI wasn’t being set when editing a piece of equipment.
Added a popup asking if you want to use a matching piece of inventory equipment when manually entering a MAC address.
Port specifications will now be saved correctly.
SNMP OIDs will no longer save as the “Last Result”.

Billing

Removing a price override sometimes set the override incorrectly to $0. This has been fixed.
Deleting credit cards now shows the last 4 digits to verify the correct card is being deleted.
Setting grace periods was sometimes trying to reactivate customers twice, they will now only be reactivated once.
When billing with IPPay for the first time, an issue where check numbers could bounce back as invalid has been resolved.
Fixed various points in Invoices where foreign characters were not being encoded properly.
We now avoid a case where you might accidentally refund a single payment multiple times.
When setting a Temporary Grace Period for a customer that is already delinquent, the customer’s internet service will now automatically be re-activated.
One-time credits should no longer be labeled as Monthly Discounts.
Permission groups were not always being taken into account when applying one-time credits, this has been fixed.
The financial dashboard ARPU total was not accounting for 0 cost price overrides, we have updated the dashboard to now account for this.
Fixed an alignment issue that was causing confusion when Entering a Payment on a Customer with no Services.

API

Customer Tax Zones will now properly be set when updating a customer through the API.
The API now fully supports searching for Customers via a Phone Number.
Customer Tax Zone now saves properly when updating a Customer through the API.

Reports

Form 477 now has a system configuration option to enable or disable automatic FCC data generation and the FCC 477 Report.
CSV exports for reports will now be named by their respective Report name. For example, the Active Customers report will now export as Active Customers.csv.
New Report Access Logging – we’ve added logging to reports to log web user access to those reports. Access logs can be found under Reports -> Report Access Logs.
Customer Logs Report ‘More Info’ has been enabled as a filterable column.

Search

You can now search for Equipment by EquipmentID and be directed to the equipment page if a match is found.
Added the ability to search by Transaction ID.
Added the ability to search by IMSI.
Added the ability to search by the last 4 digits of a Credit Card.

Scheduling

Added in missing network sites to the multi-day schedule.
Tech time sheets will no longer attempt to autofill a date over the date selector.
Added a ‘Recalculate Drive Time’ button on individual jobs. Allowing you to manually confirm drive times on a per job basis.

Ticketing

Ticketing action buttons will now properly activate on iOS devices.

Backups

Backups now are configured to be stored for X days, old configurations based on weeks have been automatically converted to the correct number of days.

Inventory

Deleted inventory locations no longer appear as a valid return location when deleting equipment from a customer.
Inventory products can now be sorted by quantity.

Invoicing

Added the ability to customize invoice messages and stub message font sizes.

cnMaestro

There were some cases where data would display even if it didn’t exist, these have been resolved.

Twilio

We resolved an issue where some job variables were not populating when sending out a Twilio message.

By Hayden Schuch|2018-09-19T11:45:16-05:002018 September 19th|Changelog|Comments Off

Customer

Security Questions label will no longer appear if set to 0 in the Add Customer Wizard.
Added a configuration option to enable or disable the telephone link attached to a Customer’s phone number.

Saisei

Customer Portal Application Rate graphs now refresh every 5 seconds automatically.
Resolved an issue with conflicting Saisei partitions.
A fringe case where some Saisei settings would not save has been resolved.

By Hayden Schuch|2018-09-17T13:46:47-05:002018 September 17th|Changelog|Comments Off

Unimus

New Unimus Integration.

Saisei

Powercode will now push 10gb to Saisei if the Rate is blank.
Changed sequence numbers on Saisei to update during sync.

Equipment

Filtering inventory search when adding or editing equipment now properly handles the “:”.

Payments

Fixed an alignment issue that was causing confusion when Entering a Payment.

API

The API now fully supports searching for Customers via a Phone Number.

By Hayden Schuch|2018-09-13T16:08:55-05:002018 September 13th|Changelog|Comments Off

Customer Portal

Security Questions will no longer display on the Customer Portal if there aren’t any.

Customer Overview

Updating a customer’s invoice preference will properly log to the Customer Event Log again.

Equipment

The ability to change Equipment ownership on edit has been re-added.

By Hayden Schuch|2018-09-10T16:52:13-05:002018 September 10th|Changelog|Comments Off

Equipment

Transferring equipment will no longer lock up when attempting to transfer to another customer.
We added a popup asking if you want to use a matching piece of inventory equipment when manually entering a MAC address.
Added filtering functionality to the Select from Inventory popup when editing or adding a piece of equipment.

Reports

Form 477 now has a system configuration option to enable or disable automatic FCC data generation and the FCC 477 Report.
Duplicate Ticket Dashboard reports have been removed, and the ticketing dashboard will resume displaying data as expected.

MikroTik

IPv6 information will no longer be lost when deleting an Address Range with MikroTik.

By Hayden Schuch|2018-09-05T13:10:13-05:002018 September 5th|Changelog|Comments Off

Happy Labor Day!

By Hayden Schuch|2018-08-31T19:21:43-05:002018 August 31st|News|Comments Off

They say communication is the key to a good relationship and we provide multiple mediums to communicate with us! A new link has been added to this site in the upper right hand corner aptly labeled ‘COMMUNICATE’ that displays the ways to interact with us.

Of course we can be called or emailed with the details from our Contact Us Page.

The Powercode Community Slack is a live message board populated by Powercode users and employees. This channel is the best resource for asking solving problems, asking questions or sharing new ideas. This private channel is highly active and a tremendous resource for any Powercode user.

Click here to signup or learn more!

Did you know that Powercode has a newsletter called The Bridge that covers any announcements of cool stuff we’re working on plus a highlight of something new to the software and another section on handy features that have been around for a while plus more!

You can sign up to receive The Bridge from our Subscription Management Center.

Also, catch up on what you missed in previous issues from our The Bridge Archive page.

Want to know as soon as there’s a new version of Powercode available and what exciting new features have been added? Then sign up to received email updates when we publish a new changelog in the Subscription Management Center

To stay up to date on all of our exciting news articles, like this one, sign up to receive an email whenever we publish a new post in our Subscription Management Center too!

And of course there’s always Facebook. Make sure to like our page HERE to stay connected.

For additional interaction there is a privately moderated Users Group on Facebook as well.

Finally if we have a YouTube channel at youtube.com/c/powercode where we post all our videos and tutorials plus some other fun stuff every once in a while.

If you haven’t yet, we look forward to connecting with you!

By Hayden Schuch|2018-08-31T17:15:22-05:002018 August 31st|News|Comments Off

Customer Portal

One time overage charges will now display properly in the Customer Portal.
Payments in the portal will no longer in some cases show an inaccurate amount of $0 on the success page.

Saisei

Resolved several issues that were preventing Saisei from completing synchronization.

By Hayden Schuch|2018-09-05T11:46:11-05:002018 August 31st|Changelog|Comments Off