haydens

About Hayden Schuch

Software Developer at Powercode.

Release 17.08.15 [BETA]

New Feature

  • New list of important update patch-notes. These notes will display when scheduling your Powercode upgrade.

Bug Fixes

  • Fixed Network Site link to point towards Site Overview.
  • Fixed IP address display for Customer Equipment by Status.
  • Fixed a case where billing settings would not save consistently.
  • Fixed Customer Portal Revoked Access styling.
  • Fixed Customer Portal username and password fields being disabled if the contact has revoked access.
  • Fixed Custom Report to run start date at the beginning of day and end date at the end of day.
  • Fixed loading and saving of Contact Details in Customer Portal.
  • Fixed password generation for Device Configuration Template.
  • Fixed Scheduled Event date picker to not allow picking dates today and before.
  • Fixed queue restart command.
  • Fixed Equipment Log table not sorting / filtering in Equipment Details.
  • Fixed several display errors with Calendar Sync on mobile.
  • Fixed emails and invoices sometimes not showing appropriate number count for Account ID.
  • Fixed Completed Jobs Report from only displaying partial completion data.
  • Fixed uncaught validation exception for generating receipts for customers.
  • Fixed orphaned credit card type when archiving customers.
  • Fixed Data Usage Report to properly show IP Addresses.
  • Fixed BMU Firmware Version from incorrectly warning that it is out of date.
  • Fixed custom variables for Contracts.
  • Fixed social security field being required if security code is required.

Miscellaneous

  • Added ability to override price when adding a One-Time Charge.
  • Added upload date to customer and network site files.
  • Removed deprecated filters from various search forms.
  • Removed suppressed equipment from showing on the Complete Network Map.
By |2017-09-05T16:40:21-05:002017 August 15th|Changelog|Comments Off on Release 17.08.15 [BETA]

Bing Maps Disruption August 15, 2017

Bing maps is having a confirmed outage for some users starting around 11AM CST.  Powercode uses Bing Maps as a provider for map related functionality.  Your software will be affected until Bing Maps is restored.  We are monitoring the outage and will update here.

Update: As of 12:08PM CST, it looks like most Powercode users that were having an issue have seen a resolution.

By |2017-08-15T12:09:13-05:002017 August 15th|News|Comments Off on Bing Maps Disruption August 15, 2017

Release 17.08.02 [BETA]

Bug Fixes

  • Fixed customer portal data usage to show correct overage charges.
  • Fixed select dropdown for network site job on mobile view.
  • Fixed old schedule overrides not being cleaned up properly.
  • Fixed adding / updating schedule override logs.
  • Fixed various misc. errors with calendar synchronization.
  • Fixed a fringe case of taxes rounding for half decimals.
  • Fixed Edit Job button color.
  • Fixed order number errors with Track Your Truck.
  • Fixed job notes not saving from customer overview if it is not assigned to a web user.
  • Fixed creation date not being added for inventory items, consumables, and products.

Miscellaneous

  • Added export buttons to multi day schedule.
  • Added the ability to check in and out of Jobs on Schedule Live View.
  • Added all phone numbers to delinquent customer report.
  • Added welcome activation email for all customers that are activated.
  • Added the ability to chose which displayed statuses and time range customer portal tickets will display.
  • Added confirmation email to customers when submitting payments through the customer portal.
  • Added ability to check if username exists when adding a new customer, and if it does, link to their account.
  • Added ability to rename uploaded files and attachments for Network Sites and Customer Files.
By |2017-08-02T15:23:33-05:002017 August 2nd|Changelog|Comments Off on Release 17.08.02 [BETA]

Release 17.07.25 [STABLE]

This stable release is the first stable release since 17.06.21 and contains the following beta releases:

Bug Fixes

  • Fixes Calendar Sync page not loading.
  • Fixed loading initial tool in tool tab on Equipment Details page.
  • Fixed issue trying to load vehicle tracking even if Track Your Truck was disabled.
  • Fixed dropdowns appearing above contract while viewing Completion Template contracts.
  • Fixed Completion Template contract’s height preventing contract from closing.
  • Fixed customer ticket always being set to urgent from customer overview.
  • Fixed Schedule Live View’s Stand By job order to sort by job creation date.
  • Fixes ticket status not updating when reassigning ticket to yourself.
  • Fixed issue saving job notes while job was in the workbench.
  • Fixed an error when generating invoices.
  • Fixed Custom Customer Alerts replacing title with alert color when submitting invalid inputs.

Miscellaneous

  • Added more verbose logging into the customer event logs while scheduling jobs.
  • Allowed searching by item attributes for inventory quick assign.
  • Reduced size of ticket relation padding (to increase visibility).
By |2017-07-25T12:00:52-05:002017 July 25th|Changelog, News|Comments Off on Release 17.07.25 [STABLE]

Track Your Truck Outage July 19, 2017

Track Your Truck, a third party that Powercode has integrated with for certain features, suffered an outage today.  Whether your company has enabled the Track Your Truck feature or not, your Powercode instance will be quite sluggish.

We have been told by Track Your Truck that they have switched to backup servers, but DNS propagation will take some time.

If you are having issues in the meantime, please call Powercode support and we will add a dummy DNS entry on your server to resolve the current issue.

On a slightly related note, we have fixed a bug in which if you aren’t using Track Your Truck, your server stops relying on Track Your Truck.  This change would limit Track Your Truck issues to only those using Track Your Truck in the future.

By |2017-07-19T16:30:49-05:002017 July 19th|News|Comments Off on Track Your Truck Outage July 19, 2017

Join Powercode On Slack!

Powercide & Slack

We’ve opened a new Powercode Slack community to connect with each other, have some fun, and foster the type of feedback our team needs to continue making Powercode great.  So if you are interested in joining us, send an email to sajan@powercode.com asking for an invite.  Once you join, you’ll be connected to a few members of the Powercode staff as well as other Powercode users.

Again, shoot an email to Sajan (sajan@powercode.com) for an invite.

By |2017-07-17T11:14:10-05:002017 July 17th|News|Comments Off on Join Powercode On Slack!

Release 17.07.17 [BETA]

Bug Fixes

  • Fixed issue where editing equipment would sometimes delete associated equipment.
  • Fixed issue where deleting transactions would sometimes disassociate with the customer.
  • Fixed issue where tech groups could not see full permission group access levels.
  • Fixed issue that would cause inactive web users to show as selectable when assigning current inventory.
  • Fixed issue where calculated payment amounts would show incorrect decimal value.
  • Fixed issue where payment amounts would display a negative value if customer balance was not positive.
  • Fixed issue on Income by Address Range report that would allow the report to run without a selected address range.
  • Fixed unnecessary file being created during inventory stock level checks.
  • Fixed inventory status report to properly show assignee.
  • Fixed overpay popup to display based on amount due instead of balance.
  • Fixed associated link that was hard to read when ticket was active.
  • Fixed archived customers showing up when trying to enter payment for a specific Customer ID.
  • Fixed issue that would limit some equipment from being pushed to Procera.
  • Fixed job notes not formatting line breaks correctly.
  • Fixed an invalid character causing search to throw an error.

Miscellaneous

  • Added Customer ID to the Income by Address Range report.
  • Added export button to Equipment Logs and Network Site Logs.
  • Added validation when editing an account.
  • Added new checkbox to remove Customer Portal Access from customers.
  • Added alert message if disk usage is above 80%.
  • Added page size selector to ticket dashboard.
  • Added billing configuration option for overpaying alert.
  • Modified prior 12 month graph labels to better reflect 12 month historical usage.
By |2017-07-18T12:52:08-05:002017 July 17th|Changelog|1 Comment

Release 17.07.05 [BETA]

Bug Fixes

  • Fixed not being able to remove a guarantor from an account.
  • Fixed ssl protocols to reference correct versions.
  • Fixed validation for adding / editing credit cards.
  • Fixed incorrect error on equipment if status check is none.
  • Fixed additional case where tickets had a [None] associated email.
  • Fixed map not loading when adding customer from Elevation Profile widget.
  • Fixed accounts with no active services from showing an incorrect variable in the notification bar.
  • Fixed a display issue with Custom Customer Alerts that would not show updated alert status when activated.
  • Fixed cases where content in popup box would appear off-screen. It will now scroll dynamically for all content.
  • Fixed not being able to delete contracts.
  • Fixed System Event Logs not saving when deleting contracts.
  • Fixed Allowed Invoice Type preference to be implemented properly on the Add Customer Wizard.
  • Fixed Customer Event Log line breaks being displayed as \n.

Miscellaneous

  • Moved Tax Zone Required option from Billing Configuration to Add Customer Wizard Configuration.
  • Added Billing Configuration option to disable / enable billing notes (disabled by default).
  • Added View Contract button for mobile.
  • Added close button to first Inventory tour box.
By |2017-07-05T15:29:34-05:002017 July 5th|Changelog|Comments Off on Release 17.07.05 [BETA]

IPpay PCI Scan Action Required

If you’re using IPpay as your payment gateway in Powercode, you will have to request an exclusion for a false positive that has popped up in their scanning engine to pass the PCI scan.  We have outlined below how to do this.

Log Into Max PCI

This will take you to your PCI Compliance Dashboard. From here, you will click on “Vulnerability Scans”.

Select Failed Vulnerability Scans

On this page, you will see a list of your Currently Running Scans, Scheduled Scans, and Completed Scans. Click on your most recent completed PCI Compliance Scan.

Select Most Recent Failed Scan

This will lead you to information of the completed PCI Scan. Then, click on your domain/IP address your Powercode instance is.

Select Your Powercode Domain/IP

You’ll be brought to a detailed list of all services tested against your Powercode instance. From here, you should search for “PsNews” on the page. Once you find it, click the plus icon to the right.

More details will expand below. Go over to the “Exception Request” tab; here is where you will contest the “PsNews index.php Multiple Parameter XSS” issue.

Search For PsNews on the Page And Click The Plus Button
Click the Exception Request Tab

Here you will select “Invalid Finding” (also known as a “false positive”). The message should be along the lines of “This software is not PsNews”. Check the agreement and compliance checkbox and submit.

Once submitted, you’ll see an “Invalid Finding Pending” message.

Select Invalid Finding, State It Is Not PsNews Software, Check The Agreement, And Submit
If Successful, You Should See An Invalid Finding Pending Page

If the PsNews issue was the only failing issue, they will update it in that same scan so you will not have to do another rescan.

If there are other issues, make sure you are on the latest version of Powercode, then do another rescan.

By |2017-06-30T16:27:10-05:002017 June 30th|News|Comments Off on IPpay PCI Scan Action Required

Release 17.06.27 [BETA]

Bug Fixes

  • Fixed multiple event logs being created for one-time charges.
  • Fixed workbench jobs creating empty event logs.
  • Fixed no monthly active service alert to properly trigger.
  • Fixed issue where associated email wouldn’t load for updated contacts.

Miscellaneous

  • Added custom fields to the customer overview tab.
  • Added urgency box to the create ticket form on the Customer Overview.
By |2017-06-27T16:40:05-05:002017 June 27th|Changelog|Comments Off on Release 17.06.27 [BETA]
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