Resolved an issue where billing would halt if not using IPPay as a payment processor due to a new function specific to them.
Resolved an issue when billing a small number of customers (less than 20) during the bill due day process in which the process to hold billing until the payments have completed was not occuring, which could result in some customers being charged twice with two separate transactions.
Changed the notification when making a manual payment to only show if the customer has pending transactions in the payment queue.
FCC 477
Correct the mapping of the upload/download fields when using advertised speeds.
Correct a bug when accessing the service speeds on plans when generating the deployment data.
Customer Search
Resolved issues while searching for a customer with a special character as well as while searching by the last name first.
By Hayden Schuch|2022-03-02T13:04:28-06:002022 February 25th|Changelog|Comments Off on Powercode Release 22.02.25 [STABLE]
Added a button to trigger a FIPS update for all active and delinquent customers. The update will run in the background and provide status updates via the system event log. It is recommended to run this prior to generating a report if you are having trouble generating one. A notification will appear in the top right corner that the process has begun. Please clear your web browser cache prior to this. (ctrl + shift + r) To reload the page and clear your cache.
Updated the advertised upload/download speeds label on services to accurately represent the information the FCC is requesting.
Upload/download speeds greater than 10mbps will be rounded to a whole number for reporting per the FCC.
API
Resolved an issue where proration via the API would not trigger when set.
By Hayden Schuch|2022-02-21T16:11:21-06:002022 February 21st|Changelog|Comments Off on Powercode Release 22.02.21 [STABLE]
Set all failed payments in the payment queue to canceled status to account for recent billing changes. When a manual payment is made any failed payments will be canceled. This is the retroactive approach to account for that new process.
Resolved an issue where manual ACH payments would credit a second time during daily billing.
Updated billing process to spawn multiple payment processes to decrease the overall billing runtime.
Removed the “#” from cash payment’s description #2647
Reports
Added the select for the census year on the FCC 477 report. #2620
Resolved an issue that caused the Pre-Installs Without Installs report to not show any results. #2656
Navigation Menu
Added back the SAML/SSO navigation menu option.
Equipment Details
Updated the wording of the open-access list tab. #2648
OpenSRS
Release BETA integration of openSRS.
MikroTik
Resolved an issue with authorization if on a version of 6.43.
Saisei
Resolved an issue when downloading the minute-by-minute Saisei graph by upgrading Highcharts to better handle larger data sets. #2654
Procera
Resolved an issue where clicking edit on any shaping rule would result in the error message page. #2612
Mobile View
Resolved an issue where the mobile view was not filtering services that are not viewable to the web user. #2659
Customer Portal
Resolved an issue that prevented the customer security code from appearing on the customer portal when enabled.
By Hayden Schuch|2022-02-21T15:31:15-06:002022 February 10th|Changelog|Comments Off on Powercode Release 22.02.17 [STABLE]
Resolved issues with adding call records via the API
Resolved issues with the unlimited toggles not saving properly. #2498
Resolved an issue where VoIP call record charges were being calculated when manually set. Call records with a charge greater than zero will not be updated.
Resolved issues with the 477 report.
Ticketing
Resolved an issue that prevented removing the parent ticket from the child ticket. #2593
Contracts
Resolved an issue when deleting a contract that has existing contracts signed. #2528
Customer Overview
Resolved an issue where the monthly total for services would be $NaN.
Resolved an issue where the customer group was not displaying. #2201
Resolved an issue where the delinquency date would display inaccurately. #2491
Add view all tickets to the tickets section on the customer overview. #2633
Billing
Resolved an issue where some customers weren’t having an invoice preference set. #2599
Resolved an issue where guarantee/guarantor accounts were using the incorrect tax setting. #1286
Resolved an issue where the custom reactivation fee setting wasn’t properly being set. #2594
Resolved an issue where credit cards would expire at the beginning of their expiration month rather than the first of the next month. #1613
Resolved an issue where ACH charges on the bill due day were double crediting the account.
Resolved issues with autopay running immediately after billing or not at all. #2596
Resolved issues with some customers’ payments not being charged after being placed in the payment queue. #2554
When a manual payment is made any existing not successfully processed payments in the queue will be canceled.
Changed the credit card retry count label to be an attempt count to more accurately reflect its impact as well as prevent zero from being an option.
Services
Changed the monthly megabytes field to automatically set to 99999999 when no value is given. #1450
Resolved an issue that prevented services from being added in the add customer wizard. #2368
Twilio
Added a field to set an SMS signature to be added to each message. #2611
Equipment
Resolved an issue with auto-assigning an IP when changing address ranges. #2587
System
Resolved an issue with the system event log where it would sometimes not log the web user that created the log event. #2166
Resolved an issue with setting a web user inactive without an email address. #2339
Resolved an issue with the equipment log not truncating and added an option for seven days.
IPPay
Update to add a process to handle IPPay’s fraud detections system and check if the transaction has been resolved each night when billing runs.
By Hayden Schuch|2022-01-11T11:43:18-06:002022 January 11th|Changelog|Comments Off on Powercode Release 22.01.11 [BETA]
When automatic payment methods are set to manual, payment queue entries are marked as canceled. #2501
Resolved an issue that caused billing to halt during certain billing configurations.
Resolved issues where payment methods would result in incorrect status with certain billing configurations.
Resolved an issue where billing would run out of memory during large billing runs.
Ticketing
Resolved an issue with ticket logs displaying off the screen when lengthy. #2565
Customer Overview
Resolved a rounding issue where the services total cost. #2552
Parent Child
Resolved an issue with deleted equipment attempting to calculate the parent-child relationship. #2567
FCC 477
Resolved an issue with the CIR toggle not functioning properly. #2568
Reports
Resolved an issue where tax zones with names greater than 32 characters get truncated resulting in duplicate tax zone names when generating the spreadsheets for the tax zones report. #2559
Resolved issues with the account sub-class report. #2572
API
Resolved an issue with setting the guarantor account on a customer via the API. #2449
Resolved an issue with setting the company on a customer via the API. #2448
cnMaestro
Updated API calls to V2.
Send Mass Notifcation
Resolved an issue where the send mass notification email option was not populating certain lists #2474
By Hayden Schuch|2021-09-28T16:52:46-05:002021 September 28th|Changelog|Comments Off on Powercode Release 21.09.28 [STABLE]
Resolved an issue where if ACH was enabled cards that were set to charge on bill due day were charged correctly but the status in the payment queue was incorrect.
Email
Resolved an issue with the date handler.
Resolved an issue with the black list not working properly.
By Hayden Schuch|2021-09-21T09:51:44-05:002021 September 21st|Changelog|Comments Off on Powercode Release 21.09.20 [STABLE]
Resolved an issue where email tickets would parse incorrectly.
Resolved an issue with .wav files not attaching correctly. #2331
API
Resolved an issue when adding a customer via the API the country field would save incorrectly which caused the states field on the contact page to render incorrectly.
Update the create customer call to allow the company to be set via the ‘company’ field.
Saisei
Resolved issues that prevented the Saisei minute by minute, application rate history, and total rate history graphs from loading on certain customers.
Resolved an issue where the whitelist was not synching.
Updated whitelist sync to add whitelisted subnets by the subnet rather than individual IPs.
Work Orders
Resolved an issue with work phone numbers not displaying on work orders.
Reports
Resolved an issue with the aged receivable report pulling the wrong dates.
Resolved an issue with the inventory status report not properly displaying.
Resolved an issue with the width of certain reports. #1523
Resolved an issue with the print invoice report PDF generating and being left on disk. #2539
Add the customer ID to the tax report.
Inventory
Resolved an issue where a large number of custom fields would cause the form to overflow out of view when editing the inventory item.
Billing
Resolved issues with ACH processing during automatic billing. #2534 & #2529
Updated the payment excess to be calculated based on the account balance rather than the balance due.
Resolved a permission issue with a cron job that was set to clear out any stuck entries in the processing queue.
Updated the cron job to clear old payment queue entries to run at 01:15 AM from 11:45 PM.
Resolved an issue with importing bank payments.
Customer Portal
Resolved an issue with the date picker not displaying on the customer portal for the application usage.
Schedule Live View
Resolved an issue that prevented drive time from properly calculating.
System
Resolved an issue that prevented drive time from properly calculating.
Customer
Added fields to allow the customer account first and last name to be edited. #2515
Resolved an issue with the guarantor status applying to all the guarantee accounts. #2508
Resolved an issue where editing the contact password would log the encrypted password in the event log. #2384
Added more descriptive error messages when an error occurs saving the customer account. #2549
Twilio
Errors with number formatting, etc. will be displayed on the Twilio Dashboard page /reports/twilioDashboard. #2358
PCI Compliance
Updated jQuery package to resolve compliance issues.
Add Customer
Resolved an issue where customers couldn’t be created without a physical address when the setting was configured to be not required. #2541
Network Site
Resolved an issue where jobs would duplicate in standby. #2526
Resolved an issue where the equipment status would appear incorrectly in the associated equipment table. #2545
Services
Resolved an issue that prevented saving on Macs. #2366
Completed Jobs
Resolved an issue where the job template drop-down was getting cut off.
Payment Methods
Added a feature to allow users to remove old payment methods when from the add payment method form.
Resolved an issue that prevented Visa electron cards from displaying after being added.
Added support for Diners Club, JCB, and UnionPay.
By Hayden Schuch|2021-09-08T08:59:19-05:002021 September 7th|Changelog|Comments Off on Powercode Release 21.09.07 [STABLE]