Adding Users
Add user profiles for your users to log into Powercode.
Release 17.09.12 [STABLE]
This stable release is the first stable release since 17.07.25 and contains the following beta releases:
Bug Fixes
- Fixed issue causing Powercode updates to not initialize properly.
- Fixed 12 Month Graph displaying free / billable usage incorrectly.
- Fixed Customer Portal Allowed Ticket Statuses event log logging an empty value.
- Fixed issue with the System Upgrade widget failing to query for available updates.
- Fixed issue that prevented checking into a job on desktop.
- Fixed being able to check in / out from a job once completed.
- Fixed display issue with the checked in job’s time counter.
- Fixed issue where scheduling updates for “Now” would throw an error.
- Fixed projected delinquency date not honoring Temporary Grace Date overrides.
- Fixed permission issue for creating tickets from a Customer Account.
Web User Check In Feature
The web user check-in feature tracks which users actively using Powercode. This feature allows you to set an idle time so that a user that has not loaded at least one page in Powercode for the duration of the idle time will be effectively “Checked Out”.
Release 17.09.08 [BETA]
New Feature
- MikroTik Integration – implemented the first iteration of MikroTik within Powercode.
Release 17.09.07 [BETA]
Bug Fixes
- Fixed custom fields showing on the Customer Overview even if they were empty.
- Fixed an issue with paging in the Historical IP Assignment report.
- Fixed case where a job description could cause workbench items to break.
- Fixed template fields preventing the ability to complete jobs from Schedule Live View.
- Fixed Edit Customer Account creating log for Contract Expiration though it was not updated.
- Fixed Ticket Updates / Replies (with reassign to yourself checked) from logging the the ticket transfer twice.
- Fixed Ticket Updates / Replies to properly log ticket attachments and ticket status changes.
- Fixed ticket action bar from always showing reply regardless of customer’s visibility of the ticket.
- Fixed Ticket Transfer option to remove yourself from the ticket being hidden on page load.
- Fixed Ticket Updates / Replies to properly log when also changing status and uploading an attachment.
- Fixed ticket formatting for associate email change confirmation box.
- Fixed ticket associated email from sometimes showing up as empty or none when an email exists.
- Fixed ticket associated email to update correctly when updating associated customer.
Miscellaneous
- Added default option (select one) for custom select fields on equipment overview.
- Added warning to Web User Timesheets Reports if the feature is not enabled.
- Updated transferring balance to guarantor to allow the transferring of positive account balances.
Canopy Speed Updater Tool
The Canopy Speed Updater Tool uses SNMP to automatically update QOS settings directly to PMP100 and PMP450 Cambium radios.
Release 17.09.05 [BETA]
Bugfixes
- Fixed an issue loading users for an address range.
- Fixed loading job completion details if no template completion data was saved.
- Fixed completed job icon from overlapping on Schedule Live View.
- Fixed error that would prevent users from accepting Powercode Terms of Service when installing Powercode on first-time installations.
- Fixed closed ticket status color on the Customer Overview to have more contrast with the dark theme.
- Fixed Growth Chart report only displaying 10 months.
- Fixed display error with price overrides that were set to 0.
- Fixed Historical IP Tracking to correctly update removal date when updating equipment.
- Fixed UTF-8 encoded email headers from displaying properly for imported support tickets.
- Fixed disconnect service emails not being triggered properly in Firefox.
- Fixed Prior 12 Month graph to include current month for Data Usage.
- Fixed an incorrectly labelled country code.
- Fixed large Historical IP data sets from crashing browser.
Miscellaneous
- Added ability to hide system messages in tickets.
- Added ability to update MIR settings for Canopy 450 through Option 66.
- Added ability to see number of attachments in a ticket, as well as view them from the header.
- Added ability for API to load customers by ExternalAccountID.
- Added Tickets Opened and Closed on Date Report. Report on tickets that had a status of Opened or Closed (Resolved) on a specified date, and filter by Handler Group or Responsible User.
- Added Inactive Tickets Report. Report on inactive tickets that are older than a specified date and have been inactive for a set amount of days.
- Various API validation fixes and usage enhancements.
- Optimized loading / setting system configuration settings to enhance performance.
Elevation Profile
The elevation profile shows your the line of sight between your customers and your network towers. This tool helps you determine how you can best service new clients.
Applying Taxes
Applying taxes in Powercode.
Create and Configure Taxes
How to create and configure taxes in Powercode.