September 2017 – Page 2

Release 17.09.07 [BETA]

Fixed custom fields showing on the Customer Overview even if they were empty.
Fixed an issue with paging in the Historical IP Assignment report.
Fixed case where a job description could cause workbench items to break.
Fixed template fields preventing the ability to complete jobs from Schedule Live View.
Fixed Edit Customer Account creating log for Contract Expiration though it was not updated.
Fixed Ticket Updates / Replies (with reassign to yourself checked) from logging the the ticket transfer twice.
Fixed Ticket Updates / Replies to properly log ticket attachments and ticket status changes.
Fixed ticket action bar from always showing reply regardless of customer’s visibility of the ticket.
Fixed Ticket Transfer option to remove yourself from the ticket being hidden on page load.
Fixed Ticket Updates / Replies to properly log when also changing status and uploading an attachment.
Fixed ticket formatting for associate email change confirmation box.
Fixed ticket associated email from sometimes showing up as empty or none when an email exists.
Fixed ticket associated email to update correctly when updating associated customer.

Added default option (select one) for custom select fields on equipment overview.
Added warning to Web User Timesheets Reports if the feature is not enabled.
Updated transferring balance to guarantor to allow the transferring of positive account balances.

By Hayden Schuch|2017-09-12T15:34:08-05:002017 September 7th|Changelog|Comments Off

The Canopy Speed Updater Tool uses SNMP to automatically update QOS settings directly to PMP100 and PMP450 Cambium radios.

By Jerome Kutka|2017-09-08T08:50:53-05:002017 September 7th|News|Comments Off

Fixed an issue loading users for an address range.
Fixed loading job completion details if no template completion data was saved.
Fixed completed job icon from overlapping on Schedule Live View.
Fixed error that would prevent users from accepting Powercode Terms of Service when installing Powercode on first-time installations.
Fixed closed ticket status color on the Customer Overview to have more contrast with the dark theme.
Fixed Growth Chart report only displaying 10 months.
Fixed display error with price overrides that were set to 0.
Fixed Historical IP Tracking to correctly update removal date when updating equipment.
Fixed UTF-8 encoded email headers from displaying properly for imported support tickets.
Fixed disconnect service emails not being triggered properly in Firefox.
Fixed Prior 12 Month graph to include current month for Data Usage.
Fixed an incorrectly labelled country code.
Fixed large Historical IP data sets from crashing browser.

Added ability to hide system messages in tickets.
Added ability to update MIR settings for Canopy 450 through Option 66.
Added ability to see number of attachments in a ticket, as well as view them from the header.
Added ability for API to load customers by ExternalAccountID.
Added Tickets Opened and Closed on Date Report. Report on tickets that had a status of Opened or Closed (Resolved) on a specified date, and filter by Handler Group or Responsible User.
Added Inactive Tickets Report. Report on inactive tickets that are older than a specified date and have been inactive for a set amount of days.
Various API validation fixes and usage enhancements.
Optimized loading / setting system configuration settings to enhance performance.

By Hayden Schuch|2017-09-07T15:13:58-05:002017 September 5th|Changelog|Comments Off