Temporary Grace Period
Adding a temporary grace period in Powercode to manage possible delinquent customers.
Price Overrides
See how to create a Price Override on services.
Release 17.07.05 [BETA]
Bug Fixes
- Fixed not being able to remove a guarantor from an account.
- Fixed ssl protocols to reference correct versions.
- Fixed validation for adding / editing credit cards.
- Fixed incorrect error on equipment if status check is none.
- Fixed additional case where tickets had a [None] associated email.
- Fixed map not loading when adding customer from Elevation Profile widget.
- Fixed accounts with no active services from showing an incorrect variable in the notification bar.
- Fixed a display issue with Custom Customer Alerts that would not show updated alert status when activated.
- Fixed cases where content in popup box would appear off-screen. It will now scroll dynamically for all content.
- Fixed not being able to delete contracts.
- Fixed System Event Logs not saving when deleting contracts.
- Fixed Allowed Invoice Type preference to be implemented properly on the Add Customer Wizard.
- Fixed Customer Event Log line breaks being displayed as \n.
Miscellaneous
- Moved Tax Zone Required option from Billing Configuration to Add Customer Wizard Configuration.
- Added Billing Configuration option to disable / enable billing notes (disabled by default).
- Added View Contract button for mobile.
- Added close button to first Inventory tour box.
Mobile View
Mobile View in Powercode can help out field technicians perform check ins, activating customers, adding equipment and other services.
IPpay PCI Scan Action Required
If you’re using IPpay as your payment gateway in Powercode, you will have to request an exclusion for a false positive that has popped up in their scanning engine to pass the PCI scan. We have outlined below how to do this.
This will take you to your PCI Compliance Dashboard. From here, you will click on “Vulnerability Scans”.
On this page, you will see a list of your Currently Running Scans, Scheduled Scans, and Completed Scans. Click on your most recent completed PCI Compliance Scan.
This will lead you to information of the completed PCI Scan. Then, click on your domain/IP address your Powercode instance is.
You’ll be brought to a detailed list of all services tested against your Powercode instance. From here, you should search for “PsNews” on the page. Once you find it, click the plus icon to the right.
More details will expand below. Go over to the “Exception Request” tab; here is where you will contest the “PsNews index.php Multiple Parameter XSS” issue.
Here you will select “Invalid Finding” (also known as a “false positive”). The message should be along the lines of “This software is not PsNews”. Check the agreement and compliance checkbox and submit.
Once submitted, you’ll see an “Invalid Finding Pending” message.
If the PsNews issue was the only failing issue, they will update it in that same scan so you will not have to do another rescan.
If there are other issues, make sure you are on the latest version of Powercode, then do another rescan.
MASS EMAIL
With the Mass Email feature, you can contact leads to push your sales, or you can update current customers with deals and knowledge about your business.
Release 17.06.27 [BETA]
Bug Fixes
- Fixed multiple event logs being created for one-time charges.
- Fixed workbench jobs creating empty event logs.
- Fixed no monthly active service alert to properly trigger.
- Fixed issue where associated email wouldn’t load for updated contacts.
Miscellaneous
- Added custom fields to the customer overview tab.
- Added urgency box to the create ticket form on the Customer Overview.
DELETING AND RESCHEDULING JOBS
In Schedule Live View learn how to delete a job then reschedule with ease.
Release 17.06.26 [BETA]
System Changes
- Changed SSL Ciphers and Protocols for PCI Scans.
New Features
- Transfer a customer balance to a guarantor. You can now transfer a customer’s balance to the guarantor account you are assigning them to.
Bug Fixes
- Fixed validation to display on KML Export Page.
- Fixed html entities being saved for Network Sites in KML export.
- Fixed description on services tooltip.
- Fixed case where custom reports would overwrite each other.
- Fixed ability to remotely send backups to Dropbox.
- Fixed error when trying to recreate equipment.
- Fixed device type protocol not properly loading for network links.
Miscellaneous
- Added export “All” to customer statuses in KML export.
- Added a select all checkbox to select all tickets on the ticketing page.
- Added the ability to set From Address and From Name on backups.
- Added option to allow / disallow customers from editing their payment information through the customer portal.
- Added option to customer portal to prevent customers from deleting their last payment method.
- Added option to use individual address pieces in email variables.
- Added option to show customer’s phone number on invoices.
- Added billing notes to the customer overview page.
Release 17.06.22 [BETA]
New Features
- Device Provisioning – Enables automatic device provisioning using DHCP Option 66.