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Track Your Truck Outage July 19, 2017

Track Your Truck, a third party that Powercode has integrated with for certain features, suffered an outage today.  Whether your company has enabled the Track Your Truck feature or not, your Powercode instance will be quite sluggish.

We have been told by Track Your Truck that they have switched to backup servers, but DNS propagation will take some time.

If you are having issues in the meantime, please call Powercode support and we will add a dummy DNS entry on your server to resolve the current issue.

On a slightly related note, we have fixed a bug in which if you aren’t using Track Your Truck, your server stops relying on Track Your Truck.  This change would limit Track Your Truck issues to only those using Track Your Truck in the future.

By |2017-07-19T16:30:49-05:002017 July 19th|News|Comments Off on Track Your Truck Outage July 19, 2017
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Backup Settings

Powercode backups are vital to your system configurations. You always want to make sure to store them remotely just in case you have a hard drive or system failure.

By |2017-07-17T08:36:21-05:002017 July 17th|News|Comments Off on Backup Settings
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Join Powercode On Slack!

Powercide & Slack

We’ve opened a new Powercode Slack community to connect with each other, have some fun, and foster the type of feedback our team needs to continue making Powercode great.  So if you are interested in joining us, send an email to sajan@powercode.com asking for an invite.  Once you join, you’ll be connected to a few members of the Powercode staff as well as other Powercode users.

Again, shoot an email to Sajan (sajan@powercode.com) for an invite.

By |2017-07-17T11:14:10-05:002017 July 17th|News|Comments Off on Join Powercode On Slack!
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Release 17.07.17 [BETA]

Bug Fixes

  • Fixed issue where editing equipment would sometimes delete associated equipment.
  • Fixed issue where deleting transactions would sometimes disassociate with the customer.
  • Fixed issue where tech groups could not see full permission group access levels.
  • Fixed issue that would cause inactive web users to show as selectable when assigning current inventory.
  • Fixed issue where calculated payment amounts would show incorrect decimal value.
  • Fixed issue where payment amounts would display a negative value if customer balance was not positive.
  • Fixed issue on Income by Address Range report that would allow the report to run without a selected address range.
  • Fixed unnecessary file being created during inventory stock level checks.
  • Fixed inventory status report to properly show assignee.
  • Fixed overpay popup to display based on amount due instead of balance.
  • Fixed associated link that was hard to read when ticket was active.
  • Fixed archived customers showing up when trying to enter payment for a specific Customer ID.
  • Fixed issue that would limit some equipment from being pushed to Procera.
  • Fixed job notes not formatting line breaks correctly.
  • Fixed an invalid character causing search to throw an error.

Miscellaneous

  • Added Customer ID to the Income by Address Range report.
  • Added export button to Equipment Logs and Network Site Logs.
  • Added validation when editing an account.
  • Added new checkbox to remove Customer Portal Access from customers.
  • Added alert message if disk usage is above 80%.
  • Added page size selector to ticket dashboard.
  • Added billing configuration option for overpaying alert.
  • Modified prior 12 month graph labels to better reflect 12 month historical usage.
By |2017-07-18T12:52:08-05:002017 July 17th|Changelog|1 Comment
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Release 17.07.05 [BETA]

Bug Fixes

  • Fixed not being able to remove a guarantor from an account.
  • Fixed ssl protocols to reference correct versions.
  • Fixed validation for adding / editing credit cards.
  • Fixed incorrect error on equipment if status check is none.
  • Fixed additional case where tickets had a [None] associated email.
  • Fixed map not loading when adding customer from Elevation Profile widget.
  • Fixed accounts with no active services from showing an incorrect variable in the notification bar.
  • Fixed a display issue with Custom Customer Alerts that would not show updated alert status when activated.
  • Fixed cases where content in popup box would appear off-screen. It will now scroll dynamically for all content.
  • Fixed not being able to delete contracts.
  • Fixed System Event Logs not saving when deleting contracts.
  • Fixed Allowed Invoice Type preference to be implemented properly on the Add Customer Wizard.
  • Fixed Customer Event Log line breaks being displayed as \n.

Miscellaneous

  • Moved Tax Zone Required option from Billing Configuration to Add Customer Wizard Configuration.
  • Added Billing Configuration option to disable / enable billing notes (disabled by default).
  • Added View Contract button for mobile.
  • Added close button to first Inventory tour box.
By |2017-07-05T15:29:34-05:002017 July 5th|Changelog|Comments Off on Release 17.07.05 [BETA]
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Mobile View

Mobile View in Powercode can help out field technicians perform check ins, activating customers, adding equipment and other services.

By |2017-06-30T09:11:07-05:002017 July 3rd|News|Comments Off on Mobile View
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IPpay PCI Scan Action Required

If you’re using IPpay as your payment gateway in Powercode, you will have to request an exclusion for a false positive that has popped up in their scanning engine to pass the PCI scan.  We have outlined below how to do this.

Log Into Max PCI

This will take you to your PCI Compliance Dashboard. From here, you will click on “Vulnerability Scans”.

Select Failed Vulnerability Scans

On this page, you will see a list of your Currently Running Scans, Scheduled Scans, and Completed Scans. Click on your most recent completed PCI Compliance Scan.

Select Most Recent Failed Scan

This will lead you to information of the completed PCI Scan. Then, click on your domain/IP address your Powercode instance is.

Select Your Powercode Domain/IP

You’ll be brought to a detailed list of all services tested against your Powercode instance. From here, you should search for “PsNews” on the page. Once you find it, click the plus icon to the right.

More details will expand below. Go over to the “Exception Request” tab; here is where you will contest the “PsNews index.php Multiple Parameter XSS” issue.

Search For PsNews on the Page And Click The Plus Button
Click the Exception Request Tab

Here you will select “Invalid Finding” (also known as a “false positive”). The message should be along the lines of “This software is not PsNews”. Check the agreement and compliance checkbox and submit.

Once submitted, you’ll see an “Invalid Finding Pending” message.

Select Invalid Finding, State It Is Not PsNews Software, Check The Agreement, And Submit
If Successful, You Should See An Invalid Finding Pending Page

If the PsNews issue was the only failing issue, they will update it in that same scan so you will not have to do another rescan.

If there are other issues, make sure you are on the latest version of Powercode, then do another rescan.

By |2017-06-30T16:27:10-05:002017 June 30th|News|Comments Off on IPpay PCI Scan Action Required
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Powercode

300 Industrial Drive
Random Lake, WI 53075
Phone: (920) 351-1010
Email: sales@powercode.com

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