Twilio Integration Setup
The new Twilio integration gives you the ability to text your customers threw the Powercode interface.
Resolved Tickets
Looking at Resolved Tickets in Powercode.
Powercode 17.11.03 Release [Beta]
Bug Fixes
- Fixed calendar showing when picking month/year in the Customer Usage Report.
- Fixed multibrand emails from retaining previous company name.
- Fixed decimal rounding issues for scheduled payments.
- Fixed updating username caused time stamps to update in logs.
- Fixed an issue where scheduled events wouldn’t save on edit.
Miscellaneous
- Added ZipCode to search results.
- Added config options for MikroTik DHCP, Rate Limiting, and Contract Redirection.
- Added in a scheduled event to switch service.
- Removed several fields that would show on the customer overview even if they were empty.
Support Accounts
Support Accounts is a connection between Powercode and one or more of your business email accounts.
Dropbox Backup Updates
As of 17.10.19, Powercode’s backups integration for Dropbox has been updated and may require you to authorize your account again for your backups to Dropbox to continue functioning. Below is a quick guide focusing on how to reauthorize your Dropbox account for Powercode to push the backup files to. If you are not using Dropbox, you can ignore this post.
On a side note, we will be providing Amazon S3 as a backup destination option within the next couple weeks.
Enable Backups
- Navigate to Config->Backup Settings
- Set Enable Backups to “Enabled”
- Set your backup schedule
- Set Remote Backups to “Enabled”
- Set Backup Method to “Dropbox”
- Click “Get Authorization Code”
You will now be routed to Dropbox’s site where you will generate an authorization code.
Allow Powercode Remote Backups Access
You need to give Powercode permission to save backups to your Dropbox account.
- Log in to your account (or create a new account) if required
- Grant Powercode access to save backups to your account by clicking “Allow”
- Copy the authorization code that Dropbox generates
Now that you have an authorization code you can continue with the process in Powercode.
Complete Backup Settings
Enter the remaining information to complete the backup settings.
- In Powercode paste the authorization code into the appropriate field
- Enter a directory path of your choice where the backups will be saved
- Save settings
Powercode is now configured to save backups to your Dropbox account.
Powercode 17.10.26 Release [Beta]
Bug Fixes
- Fixed an issue where customer transaction log balance wasn’t calculating correctly.
- Fixed various issues with the Twilio interface.
- Fixed equipment with duplicate names throwing an error when adding through the API.
- Fixed adding links to tickets and ticket templates.
- Fixed toggle of MikroTik relay IP.
Miscellaneous
- Added Webhooks for Job Reassigned.
- Added Webhooks for Job Scheduled.
- Added Webhooks for Job Rescheduled.
- Added Webhooks for Job Moved To WorkBench/Stand By.
- Added Webhooks for Job Details Edited.
- Added the ability to get equipment belonging to a Network Site through the API.
- Added confirmation when Twilio SMS are sent out.
- Added coordinates to addresses on the Customer Overview.
- Created customer event logs when sending out a Twilio SMS to a customer.
- Defaults transactions table to 100 entries per page.
- Disabled sort on all but Date column for transaction logs.
- Made it so Twilio SMS can be created without loading a new page.
Powercode 17.10.24 Release [Beta]
New Features
- Twilio Integration. The first iteration of SMS within Powercode. You can now add a twilio account to send SMS to customers’ mobile phone numbers from the Customer Overview.
Bug Fixes
- Fixed a case where job workorder would fail to decode job notes.
- Fixed smart conversion for equipment probes in equipment details.
- Fixed logic check to prevent a case where jobs would reset back to the standby list.
- Fixed file uploads to include a Customer Event Log entry.
- Fixed line graphs to show more dynamic y axis.
- Fixed reset zoom button blocking graph points.
- Fixed issue with tickets saving an incorrect time on ticket logs.
- Fixed extra white space shown in IP addresses on Equipment Details page.
- Fixed dropbox to allow resuming uploads of large backups if they fail.
- Fixed pasting into tickets actions preventing submission.
- Fixed large numbers of results in Customer Status reports from causing systems to lock up.
- Fixed several issues with member permission changes logging incorrectly.
- Fixed issue where upgrading would sometimes delete minute by minute usage data.
- Fixed Upload Attachment warning being displayed on load in Add Ticket Comment.
- Fixed proration when deleting services.
- Fixed equipment defaults from loading default values on edit.
Miscellaneous
- Added the ability to resolve tickets on creation.
- Added the ability to filter and export the customer transactions table.
- Various fixes and improvements to Baicells LTE Integration.
- Removed check for unsaved schedule when editing job notes in the live view.
Powercode 17.10.19 Release [STABLE]
Bug Fixes
- Fixed Procera shaping rules not loading or saving properly on service plans.
- Fixed map not opening while editing customer account.
- Fixed Slave BMU page not appearing when configuring a MikroTik.
Miscellaneous
- Added list of third party licensed software.
Powercode 17.10.18 Release [STABLE]
This stable release is the first stable release since 17.09.14 and contains the following beta releases:
Features
- New Customer Portal Speed Test.
Bug Fixes
- Fixed scheduled bank payments from failing to convert cents to dollars before an ach batch.
- Fixed an issue where Temporary Grace Dates wouldn’t save for certain customers.
- Fixed customer call record exports from failing.
- Fixed a validation issue for mac addresses while adding items in inventory.
- Fixed tickets with many logs from crashing on load.
- Fixed customer portal payments sending emails to all contacts regardless of email preference.
- Fixed minor bugs with orphaned data, queue trees, and packet marking with MikroTik.
- Fixed invoices from showing $0 payment amount if no payments were made.
- Fixed blank entries in System Emails.
- Fixed input elements displaying improperly.
- Fixed being able to check in multiple jobs for the same installer in Schedule Live View.
- Fixed customer portal access not logging change.
- Fixed Procera shaping rule priority from not saving when no other changes were made.
- Fixed scroll to top when clicking on popup launchers on the Customer Overview.
- Fixed permission issue preventing cloned groups from accessing International Voice Rates.
- Fixed inconsistent log entries for activating accounts due to payments.
- Fixed mobile phone numbers from not loading properly on the customer overview.
- Fixed Dropbox backups – Updated to API v2.
- Fixed an error that would occur with missing services in Preseem.
- Fixed complete map showing purple dots.
- Fixed an issue where scheduled payments could be made without a credit card.
- Fixed redirect of deleting equipment from individual site overview page.
- Fixed service description not wrapping properly on invoices.
- Fixed several issues causing connections to fail with MagicMail.
Miscellaneous
- Added ability to set MikroTik as a slave to a Procera.
- Added ability to set Powercode BMU as a slave to MikroTik.
- Added ethernet link box for Option 66.
- Added customer portal disabled text to the portal main resource list to allow customization.
- Added priority column to Procera shaping rules list.
- Added the ability to schedule service addition and removal for snowbird accounts through scheduled events.
- Increased thickness of Dependency Lines on the Complete Map.
Baicells Integration
The Baicells integration syncs data from Powercode to BOSS. Service Plans sync over for rate limiting and customer info syncs for provisioning.