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Job Completion Templates are an excellent way to manage installation/repair quality, keep your technicians accountable and gain valuable insights and trends. These Completion Templates are associated to one or multiple Job Templates, see the Job Templates tutorial here and are displayed when a technician completes a job after checking in on the mobile view of Powercode. The results, which include the option to upload a picture, are stored on the customer account but can also be displayed per completion template type on a report. This report will allow you to see trends in install characteristics such as signal strength or wide open speed tests or whatever else you choose to capture.

Each Job Template needs both a succeed and fail Completion Template. A single Completion Template can be used for multiple Job Templates, this will be common for fail Completion Templates but most likely there will be different things that should be captured on the success Completion Template side. To create a Completion Template, from the global nav bar hover over “Install” and select “Completion Template” then “Add Template”. Give the template a name and then click the green plus circle. For each row provide a name to show on the form and then choose from text, number, image, file or select. That last option provides the ability for a drop down with set multiple choice inputs. Then choose whether the field must have an answer for the form to be submitted. Repeat for each piece of information you wish to collect.

The results of the Completion Template can be found on a customer account under the “Jobs” tab and then from the “Select an Action” drop-down “View Completion Data”.  To see trends or multiple results in one place navigate to “Reports” from the global nav bar and under the “Scheduling & Service Reports” select “Completed Jobs”.

Powercode allows you to automatically assess a predefined fee for any customer who has their invoice preference set to ‘Paper’ or ‘Both’. It costs time and money to print, stuff and mail out invoices every month and there is an easy way to pass that burden on to the customer. If you would rather not do that work yourself, our third-party partner MailXtream will completely automate the process for you.

From ‘Config’ at the top navigation bar move to ‘Billing & Payments’ and select ‘Invoices’.  From there set the dollar amount you would like to be applied to an account for every month it has ‘Paper’ or ‘Both’ Selected for the invoice preference. Below is a video walkthrough.

They say communication is the key to a good relationship and we provide multiple mediums to communicate with us! A new link has been added to this site in the upper right hand corner aptly labeled ‘COMMUNICATE’ that displays the ways to interact with us.

Of course we can be called or emailed with the details from our Contact Us Page.

The Powercode Community Slack is a live message board populated by Powercode users and employees. This channel is the best resource for asking solving problems, asking questions or sharing new ideas. This private channel is highly active and a tremendous resource for any Powercode user.

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Did you know that Powercode has a newsletter called The Bridge that covers any announcements of cool stuff we’re working on plus a highlight of something new to the software and another section on handy features that have been around for a while plus more!

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Also, catch up on what you missed in previous issues from our The Bridge Archive page.

Want to know as soon as there’s a new version of Powercode available and what exciting new features have been added? Then sign up to received email updates when we publish a new changelog in the Subscription Management Center

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And of course there’s always Facebook. Make sure to like our page HERE to stay connected.

For additional interaction there is a privately moderated Users Group on Facebook as well.

Finally if we have a YouTube channel at youtube.com/c/powercode where we post all our videos and tutorials plus some other fun stuff every once in a while.

If you haven’t yet, we look forward to connecting with you!

Despite having 77 pre-built reports, dashboards and other business intelligence metrics already available in the ‘Reports’ tab, sometimes you just need more data. Luckily Powercode records nearly everything that happens in the system. So if you’ve ever caught yourself thinking “it would be great to see the data on this type of customer for this service with these characteristics” we can give that (or just about anything else you can think of) to you through our ‘Custom Reports’ feature.

From the “Add New Custom Report” button at the top of the Custom Reports’ header a MySQL query can be entered with the choice between a standard report or a report with an address range or date picker. Then anytime you or an employee need to access that data, just click on the report that was created.

You’re welcome to write your own reports in MySQL or you can call or email support and we are happy to build the report you need for you!

As you’re staring your ISP everyone does everything and people jump in where they can. However as you begin to scale and bring on additional employees, specialization occurs and the more access users have the more problems can happen. You may not want a support agent to be able to apply any credit they want and there’s also areas of our software that many employees probably don’t need to see like the financial dashboard. We have built granular permissions the admin can set so users can access or see only what they need to do their job but not be in areas they don’t belong.

To use permissions, navigate to the ‘Config’ tab, then ‘System Configuration’ and click on ‘Permissions’. The best thing to do is find a group that has the most similar permissions set for the user(s) then select ‘Clone’ from the ‘Select an action’ dropdown on the right. Name the group and add the desired users, note that a user can be in multiple groups and will be held to the most restrictive setting applied to them. Then click through each tab and select whether the user can see a function (switch from ‘none’ to ‘view’) or impact it, like applying a credit or taking entering a card number (change to ‘edit’). Also be aware that there are functions nested under every arrow that become selectable once the first function is set to ‘view’ or ‘edit’. To see it in action watch the video here: