Powercode Release 21.03.10[RC]

Add Customer Wizard

Resolved an issue where the default tax zone wasn’t being selected when set.

Tickets

Resolved an issue where the drop-down to select a canned reply would appear behind the pop-up window.
Resolved an issue where the HTML would show in fields when creating a ticket from the customer overview.

System

Resolved an issue where custom reports were unviewable due to the custom report use not being created.
Added the customer profile link back to the set temporary grace period page.

By Hayden Schuch|2021-03-10T14:54:44-06:002021 March 10th|Changelog|Comments Off

Powercode Release 21.03.09 [RC]

System Changes

When a customer ID is not found it directs you to a user does not exist page rather than an error page.
Added an option on the system configuration page to allow users to configure port 80 to redirect to the red access blocked page or the customer portal.
Resolved an issue with the type of currency selected.
Resolved an issue where exporting the closed ticket report resulted in only the rows in view being exported.
Resolved an issue where the session timer didn’t display the calculated time.
Remove duplicate map layers navigation link.

ACH Report

Resolved an issue where the Canada standard 005 format Julian date was behind by a day.

Complete Map

Resolved an issue where the pin for a customer would not show on the complete map.

Customer Overview

Clarified payments, previously when refunding a payment the existing entry would be updated, now a new entry is created in the payments field representing the refund with the same transaction ID.
Resolved an issue when editing custom fields on an account where it would reorder the fields.
Resolved an issue where multiple fields were displaying incorrectly on the customer overview.

Schedule Live View

Resolved an issue that prevented the completion templates dropdown fields from populating.

Email

Updated Amazon signature version from Amazon Simple Email Service.

Ticketing

Resolved an issue where tickets were being set to one as the priority when created rather than the set default value.

Inventory

Resolved an issue where non-selected inventory items would be affected by the mass edit items function.
Resolved issues with the mass move inventory search.

Network Site

Resolved an issue that caused an error when attempting to search for a piece of equipment on a network site.

Equipment

Resolved an issue where selecting HTTPS for the protocol on a piece of equipment would append the default port to the end.

Permissions

Resolved an issue where customers that should not be viewable to a web user would appear in the customer list reports.

By Hayden Schuch|2021-03-09T10:26:48-06:002021 March 9th|Changelog|Comments Off

Powercode Release 21.03.01 [Beta]

MAJOR DATABASE UPDATE

There have been significant improvements and changes to the table structures to increase performance and stability.
Ensure successful backups have been taken, snapshot your server also if that option is available.

By Hayden Schuch|2021-03-01T15:25:59-06:002021 March 1st|Changelog|Comments Off

Powercode Release 21.01.20 [Beta]

FCC Report

Access FCC API via HTTPS as they have switched and ended support for HTTP.

Mikrotik

Resolved an issue that was causing the whitelist to not be honored.

Inventory

Added equipment filtering to the mass move inventory locations.

Notifications

Added the ability to have multiple notifiers on the delinquency email.

Added the ability to set send intervals for Pager Duty notifications.

Accounts

Added an archived customer list page.

Customer Portal

Resolved an issue where replying to tickets would result in seeing an error message.

By Hayden Schuch|2021-01-21T15:08:16-06:002021 January 20th|Changelog|Comments Off

Powercode Release 21.01.14 [Beta]

Billing Options

Resolved an issue where multiple billing configuration options showed on one page.

Upgrade

Resolved issues that caused database updates to fail during the upgrade process.

Installer Mobile View

Temporarily remove phone number hyperlinking from the customer notes due to a critical bug.

Equpiment

Resolved an issue when selecting a device type on the add/edit equipment page, the default status check would not be selected.

Services

Resolved an issue where a customer’s status would get set to NULL or Not Active.

Customer Overview

Added a feature to suggest and auto-complete call log subjects based on past subjects.
Resolved an issue that prevented users from being able to enter a customer event log.

By Hayden Schuch|2021-03-01T15:25:51-06:002021 January 14th|Changelog|Comments Off

Powercode Release 21.01.06 [Beta]

Accounts

Resolved an issue that prevented updating the primary contact on an account.
Resolved an issue where after submitting a payment via the enter payment page it would direct to a white screen.

Saisei

Resolved an issue where Saisei minute by minute usage would appear as loading when no data was present.

Ticketing

Resolved an issue with email ticket replies coming in as seperate tickets.

By Hayden Schuch|2021-01-06T16:54:56-06:002021 January 6th|Changelog|Comments Off

Powercode Release 20.12.31 [BETA]

API

Gets all of customer’s phone numbers when customer record is requested

Baicells

Added option to enable/disable Baicells logging

Billing

Assessment of fee upon reconnect of a delinquent customer
No longer assess $0.00 charges for $0.00 taxes

Customer Portal

Use customer’s locale preference in the customer portal, if it is set

Customer Overview

Fixed link back to customer overview from Transactions view

Inventory

Allow to set a minimum stock level of 0

Mobile View

Fixed issue where phone numbers not showing correctly

Schedule Live View

No longer showing drive time when Calculate Drive Time is disabled
Fixed visual bug hiding hamburger menu from view

Tickets

Added option to generate a ticket for a scheduled install

By Hayden Schuch|2021-01-05T08:49:22-06:002021 January 5th|Changelog, News|Comments Off

Powercode Release 20.12.18 [Beta]

Saisei 7.3.1 Support

Changed the “Synch Policies” button to “Pull Policies from Saisei” to more accurately represent the action.
Resolves an issue where rate multipliers would divide incorrectly when pulling the policies from Saisei.
Resolves an issue where after synching the Saisei would be set to an “Unknown” status.
Added requirements when adding and editing a Saisei policy.
- Name, Application Group, Rate Multiplier (.1-10), and Percentage Rate (0-100) are now all Required.
When creating a new service all service policies are set to on, the Saisei policy values, and a service rate multiplier of one by default if not set.
Groups Allowed Service
- All Groups is now a switch. When all Groups is enabled all groups are selected and the option to select individual groups is hidden.
Removed assured and guranteed sliders.

MobiTV

Changed communication with MobiTV from HTTP to HTTPS.

Invoices

Resolved an issue where ftp invoices weren’t being properly sent to the remote server.
Added DIDs (Phone Numbers) to transactions and invoices.

Contracts

Added a configuration option to the customer portal settings to allow the contracts tab in the customer portal and subsequent fields to be renamed.
Added a field on contract templates to allow for entering a custom banner message that will appear at the top of the customer portal when logged in.
- If multiple contracts are set it will list each banner message.
Added a field on contract templates to allow for entering a custom message the customer will see after signing the contract in the customer portal.
Added button to preview the contract on both the contract templates, and customer overview pages.

Widgets

Added an option in on the widet configuration page to only allow users with admin level permission to add or delete widgets on their dashboard.

Scheduled Job

Phone numbers that are standardly formatted in the job notes will be clickable in the installer mobile view.

By Hayden Schuch|2020-12-23T11:00:16-06:002020 December 23rd|Changelog|Comments Off

Powercode Release 20.12.10 [Beta]

Add Customer Wizard

Added options to hide fields that aren’t required for customer creation in the add customer wizard configuration.

Authorize.net

Resolved an issue where payments were being rejected due the reference ID being too long.

Geolocation Error

If a customer’s address is set to automatically geocode and their physical address has a latitude or longitude of zero it will attempt to geolocate and update the coordinates.

Webuser Accounts

Resolved an issue where updating a webuser profile would fail to update if the phone number didn’t have a value.

Inventory API

Introduce a UAPI endpoint for inventory management via restful json API.

Bug Fixes

Resolved an issue with the handling of UTF-8 characters in tickets.
Resolved an issue where the check-in timer on installer mobile view wasn’t calculating the time correctly after refreshing the page.
Schedule Live View year updates.
Fixed duplicating probes when editing equipment.
Cash/Check payment issue resolved.
Auto selection of ticket status removed.
CompleteMap updates.
RADIUS credential formatting issues resolved.
Generate all action functionality enabled.
Saisei graph enhancements.
Dropbox authorization code fix.
Ticket ID now checked in subject.
User not found error resolved.
Verify vanilla v20 installations.
Fix all groups selection on services.

By Hayden Schuch|2020-12-10T16:22:42-06:002020 December 8th|Changelog, News|Comments Off

Hotfix Saisei [19.16.20]

Pre-Sasei Patch

This patch must be applied prior to the Saisei 7.3.1 Support patch to ensure database updates execute properly.

Saisei 7.3.1 Support Patch

Changed the “Synch Policies” button to “Pull Policies from Saisei” to more accurately represent the action.
Resolves an issue where rate multipliers would divide incorrectly when pulling the policies from Saisei.
Resolves an issue where after synching the Saisei would be set to an “Unknown” status.
Added requirements when adding and editing a Saisei policy.
- Name, Application Group, Rate Multiplier (.1-10), and Percentage Rate (0-100) are now all Required.
Service policies will now take on the Saisei policy attributes by default.
When creating a new service all service policies are set to on, the Saisei policy values, and a service rate multiplier of one by default if not set.
Groups Allowed Service
- All Groups is now a switch. When All Groups is enabled all groups are selected and the option to select individual groups is hidden.
Removed assured and guranteed sliders.

By Hayden Schuch|2020-12-21T10:36:21-06:002020 December 2nd|Changelog, Hotfix, News|Comments Off