Completion Template
To standardize the data you collect for each job and allow technicians to upload photos as part of the job completion process.
Track Your Truck Outage July 19, 2017
Track Your Truck, a third party that Powercode has integrated with for certain features, suffered an outage today. Whether your company has enabled the Track Your Truck feature or not, your Powercode instance will be quite sluggish.
We have been told by Track Your Truck that they have switched to backup servers, but DNS propagation will take some time.
If you are having issues in the meantime, please call Powercode support and we will add a dummy DNS entry on your server to resolve the current issue.
On a slightly related note, we have fixed a bug in which if you aren’t using Track Your Truck, your server stops relying on Track Your Truck. This change would limit Track Your Truck issues to only those using Track Your Truck in the future.
Backup Settings
Powercode backups are vital to your system configurations. You always want to make sure to store them remotely just in case you have a hard drive or system failure.
Join Powercode On Slack!
We’ve opened a new Powercode Slack community to connect with each other, have some fun, and foster the type of feedback our team needs to continue making Powercode great. So if you are interested in joining us, send an email to sajan@powercode.com asking for an invite. Once you join, you’ll be connected to a few members of the Powercode staff as well as other Powercode users.
Again, shoot an email to Sajan (sajan@powercode.com) for an invite.
Scheduling a Job
How to schedule a job in Powercode.
Temporary Grace Period
Adding a temporary grace period in Powercode to manage possible delinquent customers.
Price Overrides
See how to create a Price Override on services.
Mobile View
Mobile View in Powercode can help out field technicians perform check ins, activating customers, adding equipment and other services.
IPpay PCI Scan Action Required
If you’re using IPpay as your payment gateway in Powercode, you will have to request an exclusion for a false positive that has popped up in their scanning engine to pass the PCI scan. We have outlined below how to do this.
This will take you to your PCI Compliance Dashboard. From here, you will click on “Vulnerability Scans”.
On this page, you will see a list of your Currently Running Scans, Scheduled Scans, and Completed Scans. Click on your most recent completed PCI Compliance Scan.
This will lead you to information of the completed PCI Scan. Then, click on your domain/IP address your Powercode instance is.
You’ll be brought to a detailed list of all services tested against your Powercode instance. From here, you should search for “PsNews” on the page. Once you find it, click the plus icon to the right.
More details will expand below. Go over to the “Exception Request” tab; here is where you will contest the “PsNews index.php Multiple Parameter XSS” issue.
Here you will select “Invalid Finding” (also known as a “false positive”). The message should be along the lines of “This software is not PsNews”. Check the agreement and compliance checkbox and submit.
Once submitted, you’ll see an “Invalid Finding Pending” message.
If the PsNews issue was the only failing issue, they will update it in that same scan so you will not have to do another rescan.
If there are other issues, make sure you are on the latest version of Powercode, then do another rescan.
MASS EMAIL
With the Mass Email feature, you can contact leads to push your sales, or you can update current customers with deals and knowledge about your business.