Powercode Release 21.09.20 [STABLE]


  • Resolved an issue where if ACH was enabled cards that were set to charge on bill due day were charged correctly but the status in the payment queue was incorrect.


  • Resolved an issue with the date handler.
  • Resolved an issue with the black list not working properly.
By |2021-09-21T09:51:44-05:002021 September 21st|Changelog|Comments Off on Powercode Release 21.09.20 [STABLE]

Powercode Release 21.09.15 [STABLE]


  • Resolved an issue that prevented downloading the ACH batch file.

Support Email

  • Resolved an issue with the system pulling read emails into ticketing causing duplicates.


  • Resolved issues with not updating the RADIUS server correctly.


  • Added a field to put a custom message that will appear in the customer portal above the receive text messages option.
By |2021-09-16T16:10:42-05:002021 September 16th|Changelog|Comments Off on Powercode Release 21.09.15 [STABLE]

Powercode Release 21.09.07 [STABLE]


  • Resolved an issue where email tickets would parse incorrectly.
  • Resolved an issue with .wav files not attaching correctly. #2331


  • Resolved an issue when adding a customer via the API the country field would save incorrectly which caused the states field on the contact page to render incorrectly.
  • Update the create customer call to allow the company to be set via the ‘company’ field.


  • Resolved issues that prevented the Saisei minute by minute, application rate history, and total rate history graphs from loading on certain customers.
  • Resolved an issue where the whitelist was not synching.
  • Updated whitelist sync to add whitelisted subnets by the subnet rather than individual IPs.

Work Orders

  • Resolved an issue with work phone numbers not displaying on work orders.


  • Resolved an issue with the aged receivable report pulling the wrong dates.
  • Resolved an issue with the inventory status report not properly displaying.
  • Resolved an issue with the width of certain reports. #1523
  • Resolved an issue with the print invoice report PDF generating and being left on disk. #2539
  • Add the customer ID to the tax report.


  • Resolved an issue where a large number of custom fields would cause the form to overflow out of view when editing the inventory item.


  • Resolved issues with ACH processing during automatic billing. #2534 & #2529
  • Updated the payment excess to be calculated based on the account balance rather than the balance due.
  • Resolved a permission issue with a cron job that was set to clear out any stuck entries in the processing queue.
  • Updated the cron job to clear old payment queue entries to run at 01:15 AM from 11:45 PM.
  • Resolved an issue with importing bank payments.

Customer Portal

  • Resolved an issue with the date picker not displaying on the customer portal for the application usage.

Schedule Live View

  • Resolved an issue that prevented drive time from properly calculating.


  • Resolved an issue that prevented drive time from properly calculating.


  • Added fields to allow the customer account first and last name to be edited. #2515
  • Resolved an issue with the guarantor status applying to all the guarantee accounts. #2508
  • Resolved an issue where editing the contact password would log the encrypted password in the event log. #2384
  • Added more descriptive error messages when an error occurs saving the customer account. #2549


  • Errors with number formatting, etc. will be displayed on the Twilio Dashboard page /reports/twilioDashboard. #2358

PCI Compliance

  • Updated jQuery package to resolve compliance issues.

Add Customer

  • Resolved an issue where customers couldn’t be created without a physical address when the setting was configured to be not required. #2541

Network Site

  • Resolved an issue where jobs would duplicate in standby. #2526
  • Resolved an issue where the equipment status would appear incorrectly in the associated equipment table. #2545


  • Resolved an issue that prevented saving on Macs. #2366

Completed Jobs

  • Resolved an issue where the job template drop-down was getting cut off.

Payment Methods

  • Added a feature to allow users to remove old payment methods when from the add payment method form.
  • Resolved an issue that prevented Visa electron cards from displaying after being added.
  • Added support for Diners Club, JCB, and UnionPay.
By |2021-09-08T08:59:19-05:002021 September 7th|Changelog|Comments Off on Powercode Release 21.09.07 [STABLE]

Powercode Release 21.07.01 [STABLE]


  • Resolved an issue that caused payments to be skipped over during payment queue processing when certain billing configurations were applied.

Phone Numbers

  • Resolved an issue that prevented phone numbers from being deleted.

Job List

  • Resolved an issue where the jobs were not listed in order of start time.


  • Resolved an issue minute by minute graph would not load or timeout.

Security Questions

  • Added the functionality to add/edit security questions on an account.

Customer Portal

  • Resolved an issue that prevented users from updating their email.
By |2021-07-01T15:02:50-05:002021 July 1st|Changelog|Comments Off on Powercode Release 21.07.01 [STABLE]

Powercode Release 21.06.28 [STABLE]

Daily Billing

  • Resolved an issue where a function was missing a closing brace causing failure.
  • Resolved an issue where card payments wouldn’t process if the credit card retry count wasn’t greater than zero.
  • Resolved an issue where cards set to processed on the bill due day were not being processed.


  • Resolved an issue where credit card payments were failing due to spaces in the number.


  • Resolved an issue that prevented the Saisei graphs from appearing in the customer portal.

Installer Mobile View

  • Resolved an issue where the default status check wasn’t being set after selecting the device type in the installer mobile view.

Edit Equipment

  • Resolved an issue when editing equipment the device type defaults would overwrite selected options.

Job Templates

  • Resolved an issue where not checking the box to show status toggle would result in failure.
By |2021-06-28T15:11:20-05:002021 June 28th|Changelog|Comments Off on Powercode Release 21.06.28 [STABLE]

Powercode Release 21.05.17 [STABLE]

Initial Invoice

  • Resolved an issue where the initial invoice would not be generated until clicking on the link to view the document.

Add Payment Method

  • Resolved an issue where if a user didn’t have permission to add/edit a credit card and bank account the page would display as permission denied rather than show only the allowed option.

Edit Mikrotik BMU

  • Resolved an issue when editing a Mikrotik BMU the switch for DHCP would be improperly enabled.
By |2021-05-17T13:05:03-05:002021 May 17th|Changelog|Comments Off on Powercode Release 21.05.17 [STABLE]

Powercode Release 21.05.11 [BETA]

Make Payment

  • Resolved an issue when selecting the current balance or amount due when the amount $1000 or greater.

Daily Billing

  • Removed legacy payment logging which resulted in a customer being credited for twice the payment made.

Bulk Payment Entry

  • Resolved an issue where the description was not being saved with the payment entry.

Invoice Logo

  • Resolved an issue that was causing the company logo to be overwritten by the Powercode logo on upgrade.
By |2021-05-12T11:23:17-05:002021 May 12th|Changelog|Comments Off on Powercode Release 21.05.11 [BETA]

Powercode Release 21.05.10 [BETA]

AWS Backup

  • AWS now implements multipart upload to handle large file uploads.
  • Resolved an issue with files uploading to the incorrect directories.

Email Tickets

  • Resolved an issue where certain mail providers were replacing HTML tags with unexpected tags.

Payment Queue

  • Resolved an issue where failed payments were being retried after a successful payment cleared the customer balance.
  • Added a button to process payment queue that will attempt to process all ‘Entered’, and ‘Failed’ payments in the queue respecting billing settings. (Ex: Minimum Credit Card Amount)
By |2021-05-11T14:42:52-05:002021 May 10th|Changelog|Comments Off on Powercode Release 21.05.10 [BETA]

Powercode Release 21.04.27 [BETA]

Change Customer Status

  • Reverted functionality of popup to allow for changing a status but not disconnecting the customer’s service which generates a final bill.

Schedule Live View

  • Resolve an issue where placing a job before another job would result in a prompt to email the customers about the job change when their job hasn’t been changed.


  • Resolve an issue when a job being viewed was updated by another user the notification to reload the ticket wasn’t appearing.
  • Resolved an issue where after setting the follow-up date the date would load as only 20 in the actions menu.

Customer Files

  • Resolve an issue where the files were in a stacked view until clicked.


  • Resolved issues with changing the customer portal password via email and username.
  • Resolved an issue when adding a customer via the API the customer country was not being properly set which would prevent the edit contact page from submitting.

Call Log

  • Resolve an issue where the send call log to the customer was not sending an email.


  • Resolve an issue where $0.00 debits were not showing on invoices.

Customer Search

  • Resolve an issue where the archived customers would show when searching by the last name.

Account Class Report

  • Resolve an issue that resulted in an error when clicking on a link for the amount.
By |2021-04-29T12:33:13-05:002021 April 29th|Changelog|Comments Off on Powercode Release 21.04.27 [BETA]
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