Manage Your Customer Service

Use the ticketing system to track and sort all customer interactions. Associate tickets with general events (network outages, scheduled maintenance) or network locations to track site-specific issues.

Ticketing Dashboard

Escalate a call log to a ticket with the click of a button

Single Ticket Conversation

Automatically assign tickets opened by customers directly from the customer portal to a specific user or group. Let customers view and track the progress of their tickets within their portal.

Customer Portal Ticket