Powercode will be closing early on Friday, March 30, 2018 to host a company event for the afternoon. We will close at 12PM (Noon) CST for the day. If you have a business impacting outage, please call in and proceed to engage our on-call services. Please leave a detailed message and we’ll get back to you as soon as possible.
Most IPPAY/Powercode Customers Are Not Affected By This.
We were made aware of some changes required by IPPAY related to the SEC code sent during transactions involving bank accounts. We have received the requirements from IPPAY and understand some Powercode users will have received a similar message as well. Powercode is currently on working on providing the tools necessary to correctly code bank accounts and their transactions. This will be released in an update currently scheduled for November 22, 2017. Please keep an eye on this website after that release for full information related to the SEC code and what you should do to mitigate any discrepancies.
We apologize for any confusion and are working with IPPAY to adhere to these new requirements as soon as possible.
As of 17.10.19, Powercode’s backups integration for Dropbox has been updated and may require you to authorize your account again for your backups to Dropbox to continue functioning. Below is a quick guide focusing on how to reauthorize your Dropbox account for Powercode to push the backup files to. If you are not using Dropbox, you can ignore this post.
On a side note, we will be providing Amazon S3 as a backup destination option within the next couple weeks.
- Navigate to Config->Backup Settings
- Set Enable Backups to “Enabled”
- Set your backup schedule
- Set Remote Backups to “Enabled”
- Set Backup Method to “Dropbox”
- Click “Get Authorization Code”
You will now be routed to Dropbox’s site where you will generate an authorization code.
Allow Powercode Remote Backups Access
You need to give Powercode permission to save backups to your Dropbox account.
- Log in to your account (or create a new account) if required
- Grant Powercode access to save backups to your account by clicking “Allow”
- Copy the authorization code that Dropbox generates
Now that you have an authorization code you can continue with the process in Powercode.
Complete Backup Settings
Enter the remaining information to complete the backup settings.
- In Powercode paste the authorization code into the appropriate field
- Enter a directory path of your choice where the backups will be saved
- Save settings
Powercode is now configured to save backups to your Dropbox account.
Bing maps is having a confirmed outage for some users starting around 11AM CST. Powercode uses Bing Maps as a provider for map related functionality. Your software will be affected until Bing Maps is restored. We are monitoring the outage and will update here.
Update: As of 12:08PM CST, it looks like most Powercode users that were having an issue have seen a resolution.
Track Your Truck, a third party that Powercode has integrated with for certain features, suffered an outage today. Whether your company has enabled the Track Your Truck feature or not, your Powercode instance will be quite sluggish.
We have been told by Track Your Truck that they have switched to backup servers, but DNS propagation will take some time.
If you are having issues in the meantime, please call Powercode support and we will add a dummy DNS entry on your server to resolve the current issue.
On a slightly related note, we have fixed a bug in which if you aren’t using Track Your Truck, your server stops relying on Track Your Truck. This change would limit Track Your Truck issues to only those using Track Your Truck in the future.
We’ve opened a new Powercode Slack community to connect with each other, have some fun, and foster the type of feedback our team needs to continue making Powercode great. So if you are interested in joining us, send an email to email@example.com asking for an invite. Once you join, you’ll be connected to a few members of the Powercode staff as well as other Powercode users.
Again, shoot an email to Sajan (firstname.lastname@example.org) for an invite.
Tomorrow morning we will be releasing Option 66 provisioning system into the BETA track. By default we only support the Readynet routers and the cnPilot router. Right now we are primed to very quickly (within days) implement support for other Option 66 capable devices.
We will be asking our BETA users to help us test normal equipment and inventory functionality, and let us know what device(s) they need supported so we can build the templates as fast as possible.
Please email email@example.com directly for any information or requests relating to the Option 66 release tomorrow.
Few more fixes and enhancements in this one.
- MarketBroadband reports. You can now export reports for MarketBroadband. After entering in initial account information, you can pull Activation and Suppression lists to send to MarketBroadband. Beta customers will receive the ability to automatically send it to MarketBroadband soon as well.
- Export KML of your Powercode data. We’ve taken the first steps in allowing you to export mappable data in Powercode out to a KML for your use with other software and data. While there are many use cases for this, my favorite is using something like Google Earth to track new tower or site prospects, then export all failed installs out of Powercode, use Google Earth to overlay the two sets of data to make more informed decisions. The use cases are many as we allow you to export current network sites, all customers, customers by status, and we’ll do more based on your requests.
- New lines in some cases were breaking the customer notes section in the customer overview. This is now fixed.
- Portal speedtest page was breaking due to recent changes.
- Dates on invoices will more reliably take into account certain timezones that were having issues.
- Job Schedule and Complete emails were being sent out with blank data. There were 2 offending circumstances that were reported to us, both are fixed.
- Stopped Powercode from generating debit/credit tax line items of $0.00.
- Fixed transaction descriptions being limited by character count or being cut off.
- SurgeMail had an issue when using different domains on provisioning. SurgeMail will now use the correct domain selected when provisioning for a customer.
- Fixed custom items navigation link going to wrong destination.
- Fixed issue where tickets would sometimes try to update the email even if one did not exist.
- Telnet is now available as a protocol for equipment. Links with telnet:// should then open your default client.
- Added option to completely disable backups by Powercode. This is great for users that run on VMs and take snapshots using their virtualization stack.
- We now display pending one time charges and credits for pre-activation customers on the Services tab.
- Invoices and debit/credits for ‘Pro Rated’ items will now be labeled as ‘Partial Month’ as that is a more universally understood term.
We have been working with a few customers and the PCI scanning companies that are used by payment gateways to make sure your billing server will pass scans. The next update early next week will contain some changes to the Apache configuration and some other areas of the server to pass PCI scans.
The changes required for this will mean that older browsers, computers, and other devices that do not support the stronger ciphers and protocols required to pass the scan may stop working when trying to access Powercode. We don’t anticipate this actually affecting any of our users, but a note just the same.
After the 17.05.23, if your PCI scan does not pass, please send us your entire PCI report as things are added and changed in the scanning process quite frequently. Our test customers have been passing, and if you have not you’ll definitely notice the number of errors in the report decrease significantly and we will knock out the rest for you if you send us the latest report. This is an area we will be staying on top of moving forward.
If you upgraded to 17.05.10 and find that your bank transaction imports are throwing an error, follow the steps below and you’ll be back on track.
This issue was introduced because we added a new description field along with credits added via the bank transaction import feature (a long requested feature). Unfortunately, this does break if the import format you are using does not have any description, which would be the case for any formats created prior to this update. Here is how you add a description to your bank transaction formats to fix the issue.
From within Powercode, go to Items > Bank Transaction Formats. On the format you are trying to use, select Edit from the action menu. Enter your desired description in the Description field on the form. This description field will be shown on the credits imported using this feature. By default, we recommend something like ‘Bank Payment’.
If you have a number of bank transaction formats, editing each one can be tedious. If that is the case, please open a ticket or contact support and we will run a script to quickly add a basic description to all of your formats in one go.