Despite being a smaller WISP, we still demand the same back office and management solutions that larger WISPs utilise. We were struggling with multiple systems for CRM, network management and billing with little or no linked procedures making the operational processes very labour intensive.
When implementing Powercode, we found the transition very simple and painless, despite the time difference between the UK and the US. We have saved time and money in the running and maintaining of our network meaning that we can concentrate on growing our business.
We would gladly recommend Powercode to anyone who is looking for a well designed, well run and well supported solution for their business.
Tom Lawicki, Bluewave Internet
PowerCode has become an integral part of the network infrastructure - both hardware and software - of IDS.
The reason that we made the strategic decision to rely on PowerCode to such an extent is not only because of the almost perfect technical fit that it provides for IDS's services, but the truly excellent support that they have provided for IDS - 24 hours a day.
Jeff Hoffman, IDS
Now that I have been running with Powercode as my complete
billing and bandwidth management solution for all of my clients
for over three months, I am extremely happy with the new system.
Client calls have dropped by over 50% from all sides.
All in all Powercode has helped my business run more efficiently
and clients are much happier. I am able to concentrate on maintaining
the network and more importantly I now have much more time with my
family in the evenings and weekends! Now that I have Powercode I feel
like the business is more "self run".
Ben Leslie, Columbia Wireless
We switched to Powercode in September 2011 using IPPay for our merchant account. It is much less expensive than our previous solution. Using Powercode's online payment portal, our payment frequency has increased dramatically - enough to where we are hiring our first real employees!
Jay Fuller, Cyber Broadband
Our small WISP was growing very fast and Powercode immediately eased the burden of managing our WISP. Instead of using a variety of monitoring and bandwidth management applications, we were able to consolidate all of our information into one simple automated system. Powercode freed up our time to focus on being more proactive and improving our service.
We fully attribute our success in our area over our competitors to our decision to invest in Powercode.
Steven Kenney, WaveDirect Telecommunications
Imagine Networks first began WISP operations in 2006. Upon initial growth, many systems were used to track data, customer information and billing information. Many tasks were done repetitively and inefficiently.
In fall 2008 the switch to Powercode was made and streamlined all internal daily processes to a unified product to establish company growth.
Over time Powercode has improved greatly and expanded to tailor our specific needs. Recently, in house specialized products have replaced third party hardware to improve performance and stability. We look forward to continue working with Powercode and expanding our network!
Josh Luthman, Imagine Networks
